NEERAJ DE BAKSHI
Senior Data Analyst
Summary
Adaptable Analyst with over 6.5+ years of extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality. Responsible and passionate about delivering outstanding quality and service. Dedicated to self-development to provide expectation-exceeding service.
Overview
8
8
years of professional experience
Work History
Book On Google - Analyst
Vaco Binary Semantics LLP
5 2021 - Current
- Provided email and chat support for customers
- Deep diving and root cause analysis of TRT/TFR matrices to determine the volume and case completion time for agents.
- Direct communication with stakeholders and foriegn language translation teams to provide best troubleshooting for an in-depth assistance to the customers for their queries.
- Worked closely with stakeholders on the Google Flights Price Guarantee program, providing users the assurity of the lowest price and issuing refunds via gPay.
- Worked closely with Google Legal Teams to work on GDPR guidelines for European Users.
Google Areo - Analyst
Vaco Binary Semantics LLP
04.2017 - 09.2018
- Created Knowledge Base for the project encompassing various workflows and technical knowhow.
- Worked closely with food and services partners and Google Eng during the initial testing and preliminary launch phases.
- Performed quality checks for the Areo app.
- Provided email support for the app users for a wide range of issues.
- Created reports for the project using multiple parameters to analyse the App trend post launch.
Google Transit - Analyst
Vaco Binary Semantics LLP
12.2014 - 03.2017
- Provided email and chat support for customers and partners.
- Onboarded partners in Google Transit.
- Created and maintained thorough quality management system.
- Analysed and triaged user and partner issues and provided complete resolutions.
- Closely worked with partners and stakeholders for process improvement to ensure better quality and customer satisfaction.
Education
Bachelor of Technology - Mechanical & Automation Engineering
Amity School of Engineering & Technology
New Delhi, DelhiSkills
MS Office: Elementary skills in Excel and SQL
Customer needs analysis
Creative problem-solving
Stakeholder relationship management
Requirements gathering
Dataset analysis
MS Office: Elementary skills in Excel and SQL
Timeline
Google Areo - Analyst
Vaco Binary Semantics LLP
04.2017 - 09.2018
Google Transit - Analyst
Vaco Binary Semantics LLP
12.2014 - 03.2017
Book On Google - Analyst
Vaco Binary Semantics LLP
5 2021 - Current
Bachelor of Technology - Mechanical & Automation Engineering
Amity School of Engineering & Technology