Nagateja Majeedpally
Lead- Analytics & Business Intelligence
Hyderabad,Telangana
Summary
Ambitious Quality and training Analyst with a track record of dependability and leadership. Knowledgeable in QA methodology to ensure quality control. Proficient in preparing test cases, plans, and scripts. Dedicated to analyzing and resolving defects. Motivated Quality Analyst with superior analytical and troubleshooting talents. Background of 22 months of Quality and training experience in Google ad-words, Technical support and 48 months of overall experience in IT services and Google ad-words. Customer service professional seeking management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities.
Overview
4
4
years of professional experience
20
20
years of post-secondary education
3
3
Languages
Work History
Quality And Training Analyst(Google Ad-words)
Accenture
Hyderabad, Telangana
04.2017 - 08.2019
- Participated in weekly meetings with Project managers and Clients.
- Developed and maintained Quality Assurance procedure documentation.
- Used Microsoft PowerPoint to create presentations, flowcharts and graphs to prepare for various meetings.
- Partnered with management to create, develop and implement quality initiatives, resulting in Client appreciations.
- Monitored Ads which were reviewed by 30 employees to provide constructive feedback.
- Performed root cause analysis through 4P's methodology which are People, Process, Product and Policy.
- Crafted training materials and ran on-boarding sessions to train 10-15 incoming team members.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Drafted technical documents such as deviation reports, testing protocol and trend analyses.
- Assigned audits equally to all the team members and ensure that they complete on time.
- Gave one on one feedback to the reviewers and understood the challenges they're facing in work place.
- Worked on Internal and external reports such as Policy disconnects, WBR(Weekly business reviews), MBR(Monthly business reviews), GT Doc, Analysis reports.
- Training sessions on how to review ads without violating the policy guidelines.
- Auditing ads which are denied and giving necessary feedback to the reviewers and leads.
- Participated in Vendor calibrations to reduce mismatches on Ads.
- Tracked receipts, employee hours and inventory movements.
- Supervised team of 30 technologists to ensure Good Quality score.
- Worked with team members to improve performance and implement training updates.
- Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Technical Support Engineer
CA Technologies(Client Of Magna Infotech Private Limited)
Hyderabad, Telangana
11.2016 - 03.2017
- Global Information services, Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the internet.
- Gather customers information and determine the issue by evaluating and analysing the symptoms.
- Responsible for Installing, Configuring all Desktops and Laptops Roles and Responsibilities in CA Technologies:.
- Worked on Cloud service management ticketing tool, Password resetting, VPN issues, Account unlock.
- Configuring network printers and wireless network to laptops.
- Involving support to Business units, escalating Issues, investigating and reporting.
- Routing the ticket to the specific group or Individual and help the user in getting his Issue resolved within the given time, Worked on Microsoft Intune Application which is a Mobile device management technology.
Process Associate
Genpact
Hyderabad, India
07.2015 - 11.2016
- Provided inbound and Outbound contact technical support for Kodak All-in one Printer customers based in US, Canada via phone.
- Troubleshot on issues related to cloud printing, wireless connectivity, scanning and fax
- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the internet
- Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services
- Gather customers information and determine the issue by evaluating and analysing the symptoms
- Diagnose and resolve technical hardware and software issues
- Follow up and schedule call backs to customers where necessary
Education
MBA - Human Resources Management
Samskruthi Business Management
Ibrahimpatnam 06.2016 - 07.2018
Bachelor Of technology - Stream Electronics and Communication Engineering
KNR Engineering College
Rangareddy 07.2011 - 01.2015
Intermediate - MPC
Narayana Junior College Minerva Complex
Patny Centre Secunderabad 07.2009 - 07.2011
High School Diploma - undefined
St Marks Progressive School
Hyderabad, Telangana 06.1997 - 07.2009
Skills
Knowledge on MS-Office and MS-excel Remote access technology QA tools Quality assurance Root cause analysis Training development aptitude Organizational Skills Exemplary attendance and punctuality Windows, Chrome book and MAC Client service Correction action planning Communication Skills
Product quality assurance
ReportingAccomplishments
- Won the “Best Subject matter expert of the Month” Award, [September, 2017].
- Won the "Unstoppable QA of the Quarter" Award, [March, 2019]
- Worked on Policy disconnects to ensure that all the reviewers are on same page.
- Collaborated with team of 15 to reduce mismatches on the Ads, to find the root cause of grant and deny ads.
- Worked on Transport(No shows) and helped in cost cutting of the process
Software
ITIL V4 certified in IT service management
Projects
- Worked on Microsoft Intune Application which is a Mobile device management technology.
- Worked as a Support Analyst for Intune team by working on the tickets raised by users.
- Worked on deployment of CA internal Applications and installation of Intune on Android, IOS and windows devices
- Assigning the License to the users using Admin tool
Hobbies
- Travelling
- Badminton
- Music
Personal information
Date of Birth: 9th July 1994
Place of origin: Hyderabad – India
Fathers Name: Mahender M
Linguistic ability: English, Telgu and Hindi
I here confirm that the information provided by me is correct as per best of my knowledge.
NagaTeja Majeedpally
Timeline
Quality And Training Analyst(Google Ad-words)
Accenture
04.2017 - 08.2019
Technical Support Engineer
CA Technologies(Client Of Magna Infotech Private Limited)
11.2016 - 03.2017
MBA - Human Resources Management
Samskruthi Business Management
06.2016 - 07.2018
Process Associate
Genpact
07.2015 - 11.2016
Bachelor Of technology - Stream Electronics and Communication Engineering
KNR Engineering College
07.2011 - 01.2015
Intermediate - MPC
Narayana Junior College Minerva Complex
07.2009 - 07.2011
High School Diploma - undefined
St Marks Progressive School
06.1997 - 07.2009