Priya Agrawal
Gurugram,Haryana
Summary
An experienced person with deep knowledge about Customer relations management and sales professional with overall more than four and half years of experience with results driven achiever. I aspire to join an organization that provides me with adequate opportunities and challenges. Also I can apply my creativity and innovative ideas to achieve the organization's goals. To obtain and secure a position that will enable me to use my organizational skills, my ability to work independently as well as with team. Proficient at strong relationships with other Team members, exceptional communicator with a consultative approach.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Relationship Manager
Nobroker Technologies Solutions Pvt. Ltd.
04.2022 - Current
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Educated customers about different project's options and processed purchases.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
- Participated in staff meetings to discuss innovative strategies to improve services.
CRM
Ocean infraheights Pvt. Ltd.
08.2019 - 08.2021
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Managed customer relations on ongoing basis to maximize customer retention.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Made customers aware of current and new programs and services.
- Created customer support strategy to increase customer retention.
- Experienced with 4QT customer relationship management (CRM) system.
Business Development Manager
Vectus Industries Ltd.
01.2019 - 07.2019
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Worked with existing customers to increase purchases of products and services.
- Researched and identified opportunities for account growth, account penetration and market expansion.
Education
MBA - Marketing And HR
B.S.A College of Engineering And Technology
Mathura05.2023
BCOM Honours - Finance
GLA University
Mathura05.2019
Intermediate - Commerce
Kendriya Vidyalaya Refinery Nagar Mathura
Mathura05.2016
High School -
Kendriya Vidyalaya Refinery Nagar Mathura
Mathura 05.2014
Skills
- Qualifying Customers
- Customer Education and Consulting
- Overcoming Objections
- Time Management
- Adaptable to Changing Conditions
- Client Meetings
- Client Relationships
- Sales Reporting
- Sales proficiency
- Strategic Planning
Accomplishments
- Achieved Performer of the year Award for 2023-2024 in Nobroker
- Rewarded as an overachiever for the 3 months in Nobroker
- Awarded as an Top Performer in Ocean infraheights pvt. ltd.
Certification
Internship of 2 moths Under CA Vicky Kapoor from May 2018 - July 208
Timeline
Relationship Manager
Nobroker Technologies Solutions Pvt. Ltd.
04.2022 - Current
CRM
Ocean infraheights Pvt. Ltd.
08.2019 - 08.2021
Business Development Manager
Vectus Industries Ltd.
01.2019 - 07.2019
MBA - Marketing And HR
B.S.A College of Engineering And Technology
BCOM Honours - Finance
GLA University
Intermediate - Commerce
Kendriya Vidyalaya Refinery Nagar Mathura
High School -
Kendriya Vidyalaya Refinery Nagar Mathura
Internship of 2 moths Under CA Vicky Kapoor from May 2018 - July 208
Hobbies
I Like to reading novels, Swimming, Cooking, Watching Movies and Listening to Music
Hobbies
- Travelling
- Interpersonal communication and networking
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