Neetu Choudhary
Branch Banking Professional
Jaipur ,Rajasthan
Summary
Proven Key Account Manager at Indusind Bank Ltd, with a proven track record in delivering exceptional customer service and meeting financial targets.
Got promoted from SDM to KAM within the span of 6 months at INDUSIND BANK LTD.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs.
Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Key Account Manager
Indusind Bank Ltd
04.2024 - Current
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Initiated cross-selling and upselling strategies to maximize account revenue potential.
- Leveraged CRM tools to track account interactions and sales progress, ensuring accurate forecasting and reporting.
- Developed and maintained strong relationships with key clients to ensure long-term business growth.
Service Delivery Manager
Indusind Bank Ltd
09.2023 - 03.2024
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Improved service quality, addressing client concerns promptly and professionally.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
Administrative Assistant
Bansal Jain and Associates
11.2021 - 09.2023
Prepared for Civil Services Examinations
Upsc
11.2019 - 11.2021
Relationship Manager
Equitas Small Finance Bank
07.2018 - 11.2019
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
Key Account Manager
Indusind Bank Ltd
09.2016 - 07.2018
Client Relationship Partner
Yes Bank Ltd
03.2015 - 09.2016
- Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
- Actively participated in industry events and conferences to expand professional network and stay informed about emerging trends impacting our target markets.
- Monitored competitor activities closely to maintain a deep understanding of their offerings'' strengths/weaknesses relative to our own and adapt strategies accordingly.
- Streamlined internal processes to increase efficiency in managing client accounts, resulting in improved response times and overall service quality.
Education
B.Tech - ECE
Rajasthan Technical University
Jodhpur Rajasthan PGDBM - PGDBM
Times Pro Jaipur
Jaipur, India Skills
- Client Relationship Building
- Business Development
- Key Account Management
- Data-driven decision-making
- Relationship selling
- Client Needs Assessment
- Revenue Generation
- CRM software proficiency
- Relationship Building
- Effective Communication
- Professionalism
- Time management abilities
- Professional Demeanor
- Problem-solving aptitude
- Sales Techniques
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Key Account Manager
Indusind Bank Ltd
04.2024 - Current
Service Delivery Manager
Indusind Bank Ltd
09.2023 - 03.2024
Administrative Assistant
Bansal Jain and Associates
11.2021 - 09.2023
Prepared for Civil Services Examinations
Upsc
11.2019 - 11.2021
Relationship Manager
Equitas Small Finance Bank
07.2018 - 11.2019
Key Account Manager
Indusind Bank Ltd
09.2016 - 07.2018
Client Relationship Partner
Yes Bank Ltd
03.2015 - 09.2016
B.Tech - ECE
Rajasthan Technical University
PGDBM - PGDBM
Times Pro Jaipur
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