Neetu Singh
Sr. Processor Developer
New Delhi
Summary
Neetu is Goal Oriented offering 9 +years experience in different profiles. I have an experience with an interest to understand & learn the technical and Non-Technical terminology and explore the Software & non software to bring best in different profiles and build efficient technology teams had a good experience in Finance, Hr Admin , Office coordinator. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level team coordinator position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2025
2025
years of professional experience
1
1
Certificate
Work History
SR. Processor Developer
Genpact Pvt Ltd
1 2016 - 06.2024
- In Genpact I have a great experience in different process i.e
- I had a experience in UCB Process-Nordic, Dentsu Aegis Network, BT Westpac-Nike and Panaroma –Currently I am handling MF confos
- Handling five countries and ORC (Belgium) In SAP, work on Different T-codes for processing Invoices & Supplier Setup fully
- Creating vendors and updating their bank and VAT details, handling intercompany brands
- Giving trainings
- Handling team and their responsibilities and queries, handling escalation emails
- Coordinator with Australia team
- Handling team WAM reports, attendance report
- Maintaining login report, attendance time report
- Do presentation.
- Reduced processing errors by conducting thorough reviews and providing constructive feedback to team members.
- Established positive relationships with clients based on trustworthiness and open communication channels throughout entire lending experience.
- Maintained strict compliance with regulatory guidelines, preventing potential penalties or delays in processing.
- Enhanced data security measures by implementing secure storage solutions and training staff on best practices for handling sensitive information.
- Developed strategies to streamline workflows and reduce redundancies within processing department, leading to increased productivity levels.
- Oversaw a team of processors, distributing workload efficiently while ensuring accuracy throughout all stages of the mortgage application process.
- Managed high-volume workloads for timely and accurate completion of loan applications.
- Developed comprehensive training materials to onboard new processors quickly and efficiently.
- Kept up-to-date on industry trends by participating in educational seminars and workshops, applying new knowledge to improve processes further.
- Streamlined processing procedures by implementing new software tools, increasing overall team efficiency.
- Increased customer satisfaction by promptly addressing concerns and providing clear communication throughout application process.
- Monitored processor performance and adjusted systems for smooth operation.
- Maintained accurate records to enable processor activity and performance monitoring.
- Collaborated with cross-functional teams to design and implement processor improvement strategies.
- Assessed current systems and identified improvement areas to uplift capabilities.
- Led routine maintenance and troubleshooting tasks for reduced downtime.
- Improved function and performance by adopting suitable processor software applications.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Met production targets and tight deadlines by collaborating closely with team members.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
Finance Professional
British Telecommunication
1 2012 - 1 2016
- In Account Payable, Handling Supplier account & Inter-company invoices
- AP Helpdesk
- Handling Supplier account reconciliation and their queries
- Processing all types of VDM request and queried invoices manually
- Indexing and Invoice processing
- Do reporting
- Integral part for testing and implementing query handling process on online query handling portal
- Preparing weekly and monthly payment report.UK /US)-Email, SSI, Invoices, purchasing, contract (UK base -client) Latam process with more than 45 GFR's of 5 countries, Handling Team related work -attendance, Fun activity, Team problems, Boletos Tracker, Performance tracker, Team One-One
- Play role as Team Leader
- Handling emails, SSI , Invoices, Purchasing Process on Dow-Jones applications.
- Established rapport with both children and parents, fostering a fun and inclusive environment at each event.
- Increased customer satisfaction with timely communication and professional demeanor throughout event planning process.
- Maintained high-quality costumes and props, ensuring a polished appearance at every performance.
- Utilized creative problem-solving skills to adapt performances based on changing circumstances or unexpected challenges.
- Assisted clients in designing unforgettable parties through expert recommendations on themes, decorations, and activities.
- Provided exceptional customer service through attentive listening, clear communication, and genuine enthusiasm for each event.
- Balanced multiple responsibilities effectively, managing bookings, invoicing, costume upkeep, and practice schedules as needed.
- Collaborated closely with cross-functional teams to optimize resource allocation, ensuring alignment between departmental budgets and organizational objectives.
- Expedited month-end closing procedures by streamlining reconciliation processes and improving collaboration between finance teams.
- Delivered insightful financial presentations to executive leadership, aiding in informed decision-making processes.
- Spearheaded the development of a new financial model, enhancing the company''s ability to analyze future growth opportunities effectively.
- Developed queries and performed analysis to optimize business intelligence.
- Initiated conversations with clients to uncover financial needs, cross-sell products and services and make referrals to business partners to meet sales goals.
- Analyzed financial trends and provided detailed financial reports to management.
- Developed and maintained database of financial records for clients.
- Built and established relationships with clientele to improve future business opportunities.
Admin –Facility
BT- GCI
- Fulfilling the recruiting needs for the client
- Handling all admin work
- Raising PR
- New Employee Induction
- Leading team
- Giving trainings
- Managing administrative roles involving Purchase of Equipment's records, Maintenance of Procurement, Housekeeping, Safety, Security, Employees Id-cards, business cards
- Prepare check list
- Given training
- Seat allocations & seat utilization & reporting, Maintaining all the register
- Prepare monthly & quarterly reports
- Taking interviews for facility staff
- Preparing Inventories on monthly basis.
- Facilitated open communication among team members, promoting a positive work environment conducive to collaboration and problem solving.
- Enhanced staff competency through regular training sessions and performance evaluations.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Oversaw and approved recruitment, hiring and orientation of new staff.
- Monitored and evaluated staff performance, providing feedback and guidance to support standards of care.
- Facilitated continuing education and training programs to drive staff competency and professional development.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Developed performance improvement plans for underperforming , staff supporting their professional growth while maintaining accountability for achieving desired patient outcomes.
Hr Executive
Essjay Ericsson Pvt Ltd
01.2011 - 01.2012
- Working to fully Hiring needs for IT and NON IT sector
- We are adept at offering workforce solution that drive business forward
- Maintaining Attendance and leave records
- Drafting job description
- Identifies hiring needs, develop the position description
- Maintaining and updating the employee's database
- Having new employees Induction and On-boarding
- Introducing Organization policies, procedures and culture
- Explaining the mode of communication
- Handling employee Id cards and other forum access
- Taking the surveys in order to understand their engagement level and accordingly take actions
- Handling Exit Formalities of employees.
- Negotiated favorable contracts with vendors, resulting in cost savings on various HR services and products.
- Facilitated open communication channels between employees and management to promote a positive workplace culture.
- Streamlined HR processes by implementing efficient workflows and reducing paperwork.
- Developed comprehensive onboarding programs to ensure new employees'' smooth transition into the organization.
- Implemented successful training programs, enhancing employee skills and productivity levels across the organization.
- Increased talent pool by implementing effective recruitment strategies, including targeted job postings and networking events.
- Conducted thorough employee evaluations to identify areas for improvement, providing constructive feedback and guidance for growth opportunities.
- Managed complex employee relations issues, conducting investigations and resolving conflicts fairly and efficiently.
- Maintained up-to-date knowledge of employment laws, proactively investigating potential liabilities or risks within the organization.
- Built human resource organization and aligned people and culture with corporate strategic priorities and operations.
- Managed employee recognition programs, celebrating individual and team accomplishments to encourage continued excellence in performance.
- Enhanced employee satisfaction through the development of comprehensive benefits packages and wellness programs.
- Implemented new performance review procedures that gained support and full compliance from [Number] percent of employees.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
- Educated employees on company policy and kept employee handbook current.
- Coordinated work activities for HR managers, specialists and recruiting agents.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Met with employees annually for progress reviews and performance assessments.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Administered employee benefits programs and assisted with open enrollment.
Education
Bachelor of Arts - General Studies
Miranda House
Delhi, India 04.2001 -
PGDBM & MMS -
BVIMR, Pune University
Pune Skills
Teamwork and Collaboration
Languages
English
French
Beginner (A1)
Software
Computer software
Certification
Arjuna Award
Interests
Public Dealing
Blogging
Travel
Timeline
Arjuna Award
06-2023
Hr Executive
Essjay Ericsson Pvt Ltd
01.2011 - 01.2012
Bachelor of Arts - General Studies
Miranda House
04.2001 -
SR. Processor Developer
Genpact Pvt Ltd
1 2016 - 06.2024
Finance Professional
British Telecommunication
1 2012 - 1 2016
Admin –Facility
BT- GCI
PGDBM & MMS -
BVIMR, Pune University
Trainings
- SOP writing & E-mail writing,
- Business Etiquettes & Corporate Etiquettes
- Transition Training
- Project Training to other Team
Personal Information
- Gender: Female
- Marital Status: Married
Declaration
I hereby acknowledge the authenticity of the above information with the best of my knowledge & experience.
Corecompetencies
Citrix, Avaloq, Earthrise 4, Oracle, SOC, SAP, ERP, ASL, OCR, Markview,
other tools like - Finance, AP, AR Procurement, Finance, Royal mail, Vat checker, Dow Jones
Net, Java, c/ c++, Html, Photoshop-8, Corel Draw-11, Ms office
Trainings
- SOP writing & E-mail writing,
- Business Etiquettes & Corporate Etiquettes
- Transition Training
- Project Training to other Team
Personal Information
- Gender: Female
- Marital Status: Married
Declaration
I hereby acknowledge the authenticity of the above information with the best of my knowledge & experience.
Similar Profiles
Prernaa BisstPrernaa Bisst
Manager – Lease Expense at Genpact Pvt LtdManager – Lease Expense at Genpact Pvt Ltd
AAKANSHA GAURAAKANSHA GAUR
Senior Financial Analyst at Genpact Pvt LtdSenior Financial Analyst at Genpact Pvt Ltd
Drishti SuriDrishti Suri
Process Developer at Genpact Pvt LtdProcess Developer at Genpact Pvt Ltd