Ayush Sharma
Ghaziabad
Summary
Professional with Three years of experience in the Information Technology as Senior Analyst having hands-on expertise in providing comprehensive technical support and solutions within IT environment. Proficient in troubleshooting, maintaining, and optimizing cloud-based infrastructures in Azure Cloud. Skilled in resolving complex technical issues, implementing best practices, and ensuring seamless operation of cloud services. Adept at collaborating with cross-functional teams to deliver exceptional customer satisfaction and drive continuous improvement initiatives. Dedicated to staying current with emerging technologies and industry trends to deliver innovative solutions that align with business objectives.
Overview
5
5
years of professional experience
Work History
SENIOR IT ANALYST
HCL Technologies
Noida
01.2020 - Current
- Delivered exceptional Level-2 support and troubleshooting for U.S Client.
- Clients via chat, remote assistance, and end-user support, ensuring swift issue resolution and client satisfaction
- Ensured the availability and reliability of backend infrastructure to meet the demands of VIP requests
- Implemented and managed Azure Virtual Machines (VMs) with expertise in Azure Resource Manager (ARM) for efficient VM creation and deployment
- Diagnosed and resolved issues related to Azure VMs, including RDP connectivity and start/stop functionality
- Leveraged GitHub for version control and collaboration, alongside knowledge of CI/CD pipelines and automation tools to enhance software delivery
- Monitored network infrastructure endpoints using monitoring tools such as SolarWinds and Zabbix to maintain optimal performance
- Configured and managed Azure AD Connect, along with hands-on experience in user management within Active Directory
- Skilled in Office 365 and Exchange Server ID creation and management across various platforms, ensuring seamless communication
- Provided support for troubleshooting, installation, and configuration of mail clients, specifically MS Outlook versions 2010, 2013, and 2016
- Assisted users with BitLocker support through the Intune portal, enhancing device security
- Comprehensive understanding of networking protocols like HTTP and HTTPS, coupled with troubleshooting expertise for network/shared drives and folders
- Managed the installation and updating of McAfee and Symantec Antivirus Enterprise Edition across systems to enforce security compliance
- Collaborated with team members to facilitate day-to-day support activities, promoting a cohesive work environment
- Conducted outage management and documentation to ensure effective communication and resolution processes
- Prioritized client issues from multiple locations, demonstrating strong organizational skills for effective incident management
- Applied ITIL best practices in Incident, Request, and Problem Management, driving efficiency and service quality
- Created knowledge base articles to enhance the ticket documentation process, empowering customers with a better understanding of applications and services.
Education
Bachelor of Technology - Computer Science
A.P.J. Abdul Kalam Technical University
Meerut06-2019
Skills
- GIT
- Office365
- Azure Cloud
- Linux
- Kubernetes
- Docker Swarm
- ServiceNow
- Bmc Helix
- Jira
Personal Information
- Date of Birth: 12/04/1997
- Nationality: Indian
Languages
English
Hindi
Timeline
SENIOR IT ANALYST
HCL Technologies
01.2020 - Current
Bachelor of Technology - Computer Science
A.P.J. Abdul Kalam Technical University
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