Neha B
Hyderabad
Summary
Accomplished Senior Process Associate with over 4 years at Realpage, adept in stakeholder management and advanced MS Excel. Excelled in enhancing operational efficiency and client satisfaction through effective process analysis and dispute resolution. Proven track record in streamlining billing and reporting, showcasing a blend of analytical prowess and interpersonal skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Process Associate
Realpage
Hyderabad
07.2020 - Current
- Dynamic and detail-oriented Process Associate with over 4 years of experience, specializing in billing, insurance licensing, client handling, and stakeholder management.
- Proven expertise in collaborating with cross-functional teams and stakeholders to meet organizational objectives, and drive client satisfaction.
- Utilized advanced MS Excel functions, including pivot tables, VLOOKUP, and data validation, to analyze and consolidate large datasets, create detailed reports, and streamline routine processes for improved operational efficiency.
- Prepared and managed accurate billing statements and invoices for property management services, ensuring timely delivery and compliance with contractual agreements.
- Reconciled tenant accounts by monitoring rent payments and other fees, ensuring accuracy, and resolving discrepancies promptly.
- Collaborated with property managers and stakeholders to address billing issues, provide clarifications, and maintain updated account records.
- Streamlined invoice generation processes using automated tools and advanced MS Excel functions to improve efficiency and reduce errors.
- Maintained accurate records of billing transactions, and provided regular financial reports to management for decision-making.
- Liaised with vendors and tenants to resolve invoicing queries, discrepancies, and payment delays, professionally and effectively.
Education
B.com - Generals
ST.ANN’S COLLEGE FOR WOMEN’S
Hyderabad01.2017
Skills
- Reporting and documentation
- Presentations
- Document validation
- Stakeholder management
- Dispute resolution
- Process analysis
Hobbies and Interests
- Reading books
- Portrait Painting
- Trekking and Travelling
Disclaimer
I hereby declare that the above-mentioned particulars are true to the best of my knowledge.
Personal Information
- Date of Birth: 10/11/96
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
German
Elementary (A2)
A2
Certification
- Certified in German Language-Level A2
- Certified in MS Office from APEC Commuters (Regd by Govt)
- Certified in Communication, Soft skills and Personality Development from PROTOS.
Accomplishments
Awarded as best Rookie
Awarded for best performance several times
promoted as the Senior Process associate
Affiliations
Active part of an engagement wing, hosted events and team engagement activities.
References
References available upon request.
Timeline
Senior Process Associate
Realpage
07.2020 - Current
B.com - Generals
ST.ANN’S COLLEGE FOR WOMEN’S
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