Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Hi, I’m
Neha Chauhan
Ludhiana
Summary
Overview
12
years of professional experience
1
Certification
3
Languages
Work History
Shree Balaji Communication
Team Leader
2016.03 - Current (8 years & 6 months)
Job overview
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Use Ms Excel to keep records of customer interactions, customer accounts, and file documents.
- Trained staff on operating procedures and company services.
- Conducted ongoing analysis of call center metrics to identify areas for improvement and implement necessary changes.
Veena Cable T.V Network
Back Office Assistant
2013.03 - 2016.02 (2 years & 11 months)
Job overview
- Enhanced customer satisfaction by efficiently installing and configuring cable TV systems in residential and commercial properties.
- Ensured timely project completion with strict adherence to installation schedules and deadlines.
- Maintained a high standard of professionalism while interacting with clients to address concerns or complaints.
- Kept detailed records of installations, repairs, and maintenance tasks for efficient documentation purposes.
- Demonstrated proficiency in operating various tools and equipment necessary for successful cable installations.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
Evershine Institute
English Teacher (Part-Time)
2012.04 - 2012.11 (7 months)
Job overview
- Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
- Increased student confidence in spoken English through consistent practice and constructive feedback during conversational exercises.
- Reviewed and provided feedback on written assignments, helping students develop strong editing and proofreading skills.
Education
Punjab Technical University Jalandhar, India
Master of Computer Applications from Computer And Information Sciences
12.2015
University Overview
Guru Nanak Institute O F Management & Technology Ludhiana, India
Bachelor of Computer Applications from Computer And Information Sciences
11.2012
University Overview
Nankana Sahib Public School Ludhiana, India
12th
03.2009
University Overview
Nankana Sahib Public School Ludhiana, Punjab
10th
03.2007
University Overview
Skills
- Documentation And Reporting
- Work Planning
- Complaint resolution
- Team Supervision
- Cash Handling
- Team motivation
- Staff Training
Certification
- Web designing, Evershine Institute
- C, C++
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Yashvee
Ms excel
Joynet
Timeline
Team Leader
Shree Balaji Communication
2016.03 - Current (8 years & 6 months)
Back Office Assistant
Veena Cable T.V Network
2013.03 - 2016.02 (2 years & 11 months)
English Teacher (Part-Time)
Evershine Institute
2012.04 - 2012.11 (7 months)
Punjab Technical University
Master of Computer Applications from Computer And Information Sciences
Guru Nanak Institute O F Management & Technology
Bachelor of Computer Applications from Computer And Information Sciences
Nankana Sahib Public School
12th
Nankana Sahib Public School
10th
- Web designing, Evershine Institute
- C, C++
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