Neha Jha
New Delhi
Summary
Scaling new heights of success with hard work & dedication and leaving a mark of excellence on every step. Ambitious customer care executive with dedicated service contributing to company's growth and profitability. Excellent communication skills, problem resolution and positive customer experience. Flexible, decisive leader maintaining service, accountability and training for fast-paced, environments.
Overview
2
2
years of professional experience
Work History
Collection Executive
CONCENTRIX TECHNOLOGIES (INDIA) PRIVATE LIMITED
06.2023 - 08.2024
- Respond to telephone inquiries and complaints using standard scripts and procedures
- Informs customers about services available and assesses customer.
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
Customer Support Executive
TATA 1mg
07.2022 - 03.2023
Education
Bachelor Degree: Life Science -
DELHI UNIVERSITY
01.2013
Higher Secondary Education -
Mayur Public School
01.2010
Skills
- Customer Satisfaction
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Understanding Customer needs
- Solution focused
- Innovative Thinking
- Product and Service Sales
- Exceptional Customer Service
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Boosted new customer NPS scores by 10%.
Additional Information
Achieved recognition for Employee of the month., Application tools: MS Office (Word, Excel and PowerPoint)
Timeline
Collection Executive
CONCENTRIX TECHNOLOGIES (INDIA) PRIVATE LIMITED
06.2023 - 08.2024
Customer Support Executive
TATA 1mg
07.2022 - 03.2023
Bachelor Degree: Life Science -
DELHI UNIVERSITY
Higher Secondary Education -
Mayur Public School
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