Neha Kashyap
Senior Executive- Reservation & Ticketing
Delhi
Summary
Accomplished Senior Executive with a proven track record in enhancing customer experience at Ixigo.com, specializing in GDS and airline coordination. Excelled in process enhancement and team support, boosting customer satisfaction significantly. Skilled in executive-level support and adept at handling complex travel itineraries, demonstrating a strong commitment to operational excellence and team development.
Overview
12
12
years of professional experience
Work History
Senior Executive - Customer Experience
Ixigo.com
08.2012 - Current
- I worked on the chat process, ZBF, and emails for L2. Currently working on the GDS, such as Galileo, for booking, modifying travel itineraries, reissuance, cancellation, ticket refunds, name corrections, and coordinating with the airline.
- Worked on social and proactive escalation cases related to the GDS bookings.
- I also provided support to new team members by sharing my experience and knowledge related to the process.
Senior Executive
IO digital
02.2019 - 12.2019
- The shuttle hands over the process to the IO digital, Worked on the chat process, getting multiple queries related to shuttle passes and subscriptions.
Senior Executive
Shuttl
12.2018 - 02.2019
- Worked on the chat process, getting multiple queries related to shuttle passes and subscriptions.
Travel Consultant
Yatra.com
Gurugram
06.2017 - 10.2018
- Worked on GDS, Galileo, and Amadeus: PNR creation, cancellation, and rescheduling.
- Handled the Yatra.com escalation process. Getting escalation related to flight, train, and bus. Wherein handled social escalation and working for customer satisfaction.
Customer Care Associate
Indigo Airline
06.2015 - 11.2016
- Supported customers through calls and emails, addressing queries related to flight reservations, terminal information, rescheduling, and cancellation. I also worked in the Indigo Airlines corporate process and handled baggage escalation.
Education
Master - Political Science
Indira Gandhi National Open University
01.2016
Bachelor - Arts
Delhi University
01.2012
Diploma - Information Technology
Shari Lal Bahadur Shastri Training Institute
01.2011
12 th -
Govt Sarvodaya Kanya vidyalaya
01.2008
10 th -
Udham Singh Samarak COED Sec School
01.2006
Skills
- Executive-level support
- Mail handling
- Airline coordination
- Process enhancement
- Team handling and support
- Customer experience and satisfaction
Hobbies and Interests
- Listening music
- Reading Books
- Cooking
- Travelling
Languages
- Hindi
- English
Personal Information
- Father's Name: Mr. Hari Babu
- Date of Birth: 01/23/91
- Gender: Female
- Nationality: Indian
Timeline
Senior Executive
IO digital
02.2019 - 12.2019
Senior Executive
Shuttl
12.2018 - 02.2019
Travel Consultant
Yatra.com
06.2017 - 10.2018
Customer Care Associate
Indigo Airline
06.2015 - 11.2016
Senior Executive - Customer Experience
Ixigo.com
08.2012 - Current
Master - Political Science
Indira Gandhi National Open University
Bachelor - Arts
Delhi University
Diploma - Information Technology
Shari Lal Bahadur Shastri Training Institute
12 th -
Govt Sarvodaya Kanya vidyalaya
10 th -
Udham Singh Samarak COED Sec School
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