SURAJ JHA
Howrah
Summary
Dynamic Senior Executive with a proven track record at Paynearby, specializing in backend customer support and operational management. Excelled in resolving critical escalations and streamlining processes, enhancing efficiency and customer satisfaction. Skilled in fintech and banking, with a knack for leadership and strategic business planning.
Overview
4
4
years of professional experience
Work History
Senior Executive - Backend Customer Support
Paynearby
10.2022 - Current
- Resolved critical escalations, including Social Media, RBI, Bank, and Management cases, with high customer satisfaction.
- Negotiated contracts with vendors for goods and services at competitive prices.
- Coordinated cross-functional teams to streamline processes and improve efficiencies.
- Developed and implemented strategic plans to achieve company objectives.
- Assigned work and monitored performance of project personnel.
- Recruited and trained new employees to meet job requirements.
Executive - Backend Customer Support
Paynearby
12.2021 - 10.2022
- Resolved queries from retailers and distributors through mobile apps, inbound calls, social media, and other channels.
- Escalated concerns to the bank and related departments for resolution.
Subject Matter Expert
Fusion BPO
12.2020 - 11.2021
- Managing all types of escalation calls, conducting daily monitoring, providing updates to agents, and auditing calls to ensure quality and compliance.
Education
B. Com -
IGNOU
12-2023
12th - Accounting and Finance
WBCHSE Board
07-2020
10th -
WBBSE Board
01.2017
Diploma -
Diploma In Computer Application
Skills
- Executive-level support
- Meeting assistance
- Operational management
- Technical support
- Program management
- Business planning
- Performance improvement
- Mail handling
- Fintech
- Banking
Languages
- Hindi
- English
- Bengali
Personal Information
- Father's Name: Mr. Supendra Jha
- Date of Birth: 21/12/2001
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Senior Executive - Backend Customer Support
Paynearby
10.2022 - Current
Executive - Backend Customer Support
Paynearby
12.2021 - 10.2022
Subject Matter Expert
Fusion BPO
12.2020 - 11.2021
B. Com -
IGNOU
12th - Accounting and Finance
WBCHSE Board
10th -
WBBSE Board
Diploma -
Diploma In Computer Application
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