Summary
Work History
Education
Skills
Timeline
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Yankit Kumar

Vancouver

Summary

Dynamic customer support executive with a proven track record at UHG (Optum), excelling in enhancing customer satisfaction and driving sales growth. Skilled in project management and relationship building, I effectively resolved complex issues while fostering client loyalty, resulting in significant upselling opportunities. Committed to delivering exceptional service and strategic growth planning.

Work History

Sr Executive - Customer Support

UHG (UNITED HEALTH GROUP)-OPTUM
2021 - 2023
  • Conducting customer satisfaction surveys to understand what areas of the company's services need improvements
  • Catering to customer phone calls and diverting the call to the relevant department for a more advance form of query resolution
  • Dealing with customer issues and churning out an easy to follow solution
  • Managing payment and delivery of customer order
  • Handling customer concern and complaints in the timely manner
  • Interacting with customer to ensure they have a desirable and shareable experience
  • Helping customer choose the right product for their requirement and budget
  • Informing customer of upcoming promotions or deals

Sales Executive Intern

ICICI Lombard General Insurance Co
2021 - 2023
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Presented professional image consistent with company's brand values.
  • Generate new business opportunity through proactive outreach and network
  • Developed and maintained relationship with key client resulting in contract renewal and upselling opportunity
  • Collaboration with cross functional team to address customer need and ensure customer satisfaction
  • Prospected and acquired new client through cold calling referral and network event

Education

Bachelor of Science - Computer Science

Fairleigh Dicking University
Vancouver BC, Canada
01-2025

Computer Science Engineering

HMR Institute of Technology And Management
Delhi, India
01-2019

Skills

  • Executive-level support

  • Growth planning

  • Meeting assistance

  • Project management

Timeline

Sr Executive - Customer Support

UHG (UNITED HEALTH GROUP)-OPTUM
2021 - 2023

Sales Executive Intern

ICICI Lombard General Insurance Co
2021 - 2023

Bachelor of Science - Computer Science

Fairleigh Dicking University

Computer Science Engineering

HMR Institute of Technology And Management

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