Prem Asaithambi
Mumbai
Summary
Dynamic Senior Executive with proven expertise in operations management and innovation management at Synergistic Financial Networks Pvt. Ltd. Excelled in cross-functional team coordination and technical support, significantly enhancing merchant onboarding processes and customer satisfaction. Skilled in report preparation, leveraging executive-level support to drive business development and solutions.
Overview
8
8
years of professional experience
Work History
Senior Executive Business Application Backend
Synergistic Financial Networks Pvt. Ltd.
Mumbai
01.2018 - Current
- Handling emails and responding to queries and requirements.
- Assigning emails to the respective team members.
- Collaborated cross-functionally to communicate issues and coordinate responses.
- Participated in internal training programs to expand knowledge and support multiple clients.
- Setup and onboarding of merchants (YES Bank, KOTAK Bank, HDFC Bank, NSDL, SBI, Mintoak, IDBI, and IDFC). Set up and onboard international merchants in Dubai and South Africa.
- Cooperating and coordinating with the retail merchants for TID configuration.
- Handling MIS on a daily basis and responsible for the backend process.
- Collaborated with cross-functional teams to develop innovative solutions to complex problems.
- Generated statistical reports using various software programs such as MS Excel or Access.
Support Executive
Synergistic Financial Networks Pvt. Ltd.
Mumbai
12.2016 - 12.2017
- Recognized and responded to client questions and concerns to improve the quality of support procedures.
- Maintained up-to-date records of all customer interactions using CRM software.
- Engaged in customer conversations to understand needs, resolve issues, and answer product questions.
- Collaborated with team members to develop strategies for improving overall customer satisfaction ratings.
- Monitored incoming calls and emails from customers; responded promptly as needed.
- Resolved customer inquiries promptly, ensuring customer satisfaction.
- Mentored junior team members and managed employee relationships.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Education
B.Com -
Kalinga University
06-2023
HSC -
Maharashtra State Board
02-2018
SSC -
Maharashtra State Board
10-2014
Skills
- Executive-level support
- Innovation management
- Cross-functional team coordination
- Report preparation
- Operations management
- Technical support
- Business development
Accomplishments
- Declared as Performer of the Month for 4 consecutive months
- Declared as Performer of the Year 2023
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Marathi
Advanced (C1)
C1
Timeline
Senior Executive Business Application Backend
Synergistic Financial Networks Pvt. Ltd.
01.2018 - Current
Support Executive
Synergistic Financial Networks Pvt. Ltd.
12.2016 - 12.2017
B.Com -
Kalinga University
HSC -
Maharashtra State Board
SSC -
Maharashtra State Board
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