Neha Khanna
Bangalore
Summary
I'm Neha Khanna, knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Manager
Publicis Global Delivery (PGD)
Bangalore
2023.09 - Current
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Facilitated communication between different teams within the organization through regular meetings.
- Organized meetings with stakeholders to discuss objectives, strategies, and timelines for completing tasks.
- Communicated client priorities, delivering presence and business objectives.
- Provided feedback to improve strategies, programs and initiatives.
- Drove high performance by developing team members.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Ad Operations Specialist
Mediamint
Hyderabad
2019.09 - 2023.08
- Working as Ad Operations Senior Support Specialist
- Responsible for implementing SEO strategies, monitoring website analytics, and making data-driven improvements
- Assisting Advertisers with tracking, analyzing and reporting on the performance of digital marketing campaigns using various tools and platforms
- Handling team of 8 members and guiding them with process and feedbacks on how to improve the metrics and ensure to maintain good user experience
- Providing contribution in weekly data analysis which includes (TTR Misses, TFR Misses, DSAT Analysis and One Touch Analysis) and many more process level works.
Escalation Specialist
Amazon Development Centre
Hyderabad
2017.04 - 2019.08
- Investigating issues and providing proper support to partners regarding products and services
- Supporting partners across regions like NA, Asia Pacific, and CA mostly on all mediums (Chat, email, and phone).
Technical Support Specialist
Tech Mahindra Hyderabad
2016.03 - 2017.03
- Handled issues related to technical complications such as connection issues and unresponsive applications and providing proper support in solving issues.
CS Resolution Specialist
Amazon Development Centre
2015.11 - 2016.02
- Handled issues related to products and services and providing necessary assistance to partner with online search and resolutions while accessing our platform.
Education
High School Diploma -
R.S.P.S
Mathura2010-05
Skills
- Ads Manager
- CM360
- DV360
- Innovid
- DV
- Zendesk
- Salesforce
- MS Excel
- MS Office
- MS Word
- Jira
- C
- C++
- C#
- HTML 5 Validator
- Asp.net
Accomplishments
- Achievement award from Hindustan Times as best academic student for year(2007-2008)
- Quick Learner Award in Tech Mahindra (2016)
- Star Performer Award in Amazon (Nov 2018)
- Customer Service Award in Amazon (Feb 2019)
- Rising Star in Mediamint (Dec 2019)
- Top Performer for multiple quarters (2020)
Certification
ASP.Net
Gained full knowledge and understanding of programming concepts and familiarity with a programming language like C# or Visual Basic. Knowledge of HTML, CSS, and JavaScript is also helpful for front-end development.
Timeline
Business Manager
Publicis Global Delivery (PGD)
2023.09 - Current
Ad Operations Specialist
Mediamint
2019.09 - 2023.08
Escalation Specialist
Amazon Development Centre
2017.04 - 2019.08
Technical Support Specialist
Tech Mahindra Hyderabad
2016.03 - 2017.03
CS Resolution Specialist
Amazon Development Centre
2015.11 - 2016.02
High School Diploma -
R.S.P.S
ASP.Net
Gained full knowledge and understanding of programming concepts and familiarity with a programming language like C# or Visual Basic. Knowledge of HTML, CSS, and JavaScript is also helpful for front-end development.
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