NEHA KUMARI
Kolkata
Summary
Results-driven professional with expertise in customer relationship management and operational compliance. Proven ability to analyze customer feedback and streamline operations, enhancing service quality and driving branch performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Deputy Manager
ICICI Bank Ltd
Kolkata
12.2023 - Current
- Managed daily banking operations for customer transactions and inquiries.
- Facilitated customer relationship management to strengthen service delivery and foster loyalty.
- Analyzed customer feedback to identify trends and enhance service quality.
- Supported financial product promotions to increase branch sales performance.
- Coordinated with other departments to streamline operations and ensure effective collaboration.
- Monitored daily operations and ensured compliance with company policies and regulations.
- Ensured compliance with regulatory requirements and internal policies.
- Worked closely with customers to understand needs and resolve diverse issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Processed customer transactions efficiently using point-of-sale systems.
Education
Investment Banking - Investment Banking
Boston Institute of Analytics
West Bengal07-2025
Financial Analytics - Financial Analytics
Boston Institute of Analytics
West Bengal07-2025
Post-Graduate Certificate - Banking And Finance
Institute of Manipal Academy
Bangalore05-2024
Bachelor of Commerce - Accounts Honors
St. Xavier's College
Ranchi04-2023
Intermediate Certificate - Commerce
St. Joseph Convent High School
West Bengal03-2020
High School -
St. Joseph Convent High School
West Bengal03-2018
Skills
- Customer relationship management
- Financial product promotion
- Operational compliance
- Transaction processing
- Data analysis
- Bank operations management
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Bengali
Advanced (C1)
C1
Certification
- Investment Banking Certification
- Financial Analyst Certification
- PGDBM Certification
- Diploma in Computer Application
- GST and Tally Certification
Timeline
Deputy Manager
ICICI Bank Ltd
12.2023 - Current
Investment Banking - Investment Banking
Boston Institute of Analytics
Financial Analytics - Financial Analytics
Boston Institute of Analytics
Post-Graduate Certificate - Banking And Finance
Institute of Manipal Academy
Bachelor of Commerce - Accounts Honors
St. Xavier's College
Intermediate Certificate - Commerce
St. Joseph Convent High School
High School -
St. Joseph Convent High School