Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
NEHA LAL

NEHA LAL

Hyderabad

Summary

I look forward to utilizing my skills and abilities with an organization where there is a potential for growth and recognition for my hard work and to put maximum contribution to the growth of the company. Attentive HR Operations and Payroll knowledgeable about payroll functions, qualified to handle payroll needs of hourly and salaried employees.

Overview

7
7
years of professional experience

Work History

HRO-US Payroll

Skill Soft Services
07.2024 - 10.2024
  • Managing employee records and HR database
  • Ensuring compliance with labor laws and company policies
  • Handling Employment contracts and policy updates
  • Ensure all the New hires background checks, physicals - drug tests process from start to finish
  • Processing payroll for US employee and ensuring accuracy with ADP
  • Supporting recruitment onboarding and offboarding process.audit and manage the day-to-day requisition and candidate data and Updating traning for New hires conduting ensureing to complete on time
  • Managining promotions transfers and exists
  • Handling tax and compliance related payroll matters
  • Manintiong and updating HR systems (Workday, SAP, ADP, etc)

Human Resources Generalist (Contract)

Rhythm Management Group
08.2023 - 11.2023
  • Onboarding and offboarding: Responsible for talent acquisition and recruiting process for India and USA
  • Facilitate new hire onboarding process including paperwork and enrollment in ADP Workforce Now
  • Interview processing: Scheduled interviews for IT
  • Defined Job description and short-listed candidates based on candidate skill set, experience, and education
  • Leaves and Policy: Provide support to employees in various HR-related topics such as leaves, and compensation and resolve any issues that may arise
  • Creating HR programs to create an efficient and conflict-free workplace
  • HR Policy: Assist in the development and implementation of human resources policies and procedures
  • Gather and analyze data with useful HR metrics, like employee turnover and employee headcount
  • Employee records: Maintain employee files and records in electronic form
  • Ensure compliance with labor laws and also update in ADP workforce now
  • ADP Payroll: Performing Payroll processing end-to-end in the ADP workforce now

Payroll Specialist

AMAZON Development Centre Pvt. Ltd.
03.2019 - 08.2023
  • Effective Team Supervision: Experience in handling Employee US interface ticketing team
  • The 6-member team across the Philippines, Pune, Hyderabad Indian US Payroll, optimizing operations and collaboration
  • Responsive Query Resolution: Skillfully addressed team and Amazon Customer queries through responsive ticketing, proficiently managing SEV-2/3 TTs, and handling escalations within 24 Hours
  • Efficient Ticket Workflow Management: Handling the severe delivery SLA for 3 days with team metrics
  • Expertly managed the Payroll Interface ticketing workflow, covering Job data, pay data entries, ECNs, and PTO/Vacation, ensuring timely and accurate resolution
  • Reviewing and discussion the work flow / process updates / issues, errors, trends and the best practices in the team meetings, handling WBRs, MBRs, Process documents and team reviews
  • Accurate PTO calculation: Executed meticulous calculations for overtime, vacation, and sick hours, enhancing accuracy in the payroll database
  • Process Improvements Implemented: Eliminate ticketing creation with audit replacement and saves time for teams with an average of 25 TTs per week, the team was taking 160 Minutes to review the tickets
  • Annualized savings of 128 hours in same-day hire and termination audit process
  • End-to-End Payroll Process Management: Managed new hires, terminations, employee maintenance, and benefit deductions seamlessly, ensuring accurate and compliant operations
  • Joined as talent acquisition specialist, handling complete Hire to rehire employee Life cycle including employee relation and HR operations and promoted as HR specialist moved to Payroll department.
  • Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Streamlined HR processes for increased efficiency and reduced administrative workload.

Senior Payroll Analyst

ADP India Pvt. Ltd.
04.2017 - 02.2019
  • Versatile Payroll Management: Proficiently handle various payroll processing frequencies, ensuring accurate and timely employee paychecks
  • Effective Client Interaction: Engage in impactful discussions with 3 clients and US counterparts Amgen, Unilever, SAPA, maintaining active daily communication via calls and emails.
  • End-to-End Processing Excellence: Execute comprehensive payroll processing from start to finish, including post-payroll activities, queries, and requests and reviewing employee Benefits such as 401k, reterimnet benefits taxes updating if the client will request for Employee, year end actives including W2 and W4 task.
  • Client Relations and Communication: Foster positive relations with Business Unit partners and clients, while actively participating in client calls and maintaining effective communication
  • Precise Record Management: Methodically review, analyze, and correct payroll records, addressing inquiries and maintaining impeccable accuracy
  • Reconciled year-end tax documents such as W-2 forms to verify correct reporting of wages and deductions for all staff members.
  • Trained new team members on company-specific payroll procedures, fostering a collaborative work environment.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Uploaded time records into ADP workforce now system and made adjustments to create accurate database for payroll processing functions.

HR Process Associate

Cognizant Technology Solution Pvt. Ltd.
10.2015 - 02.2017
  • Hanlding exist part of employyes full and final settlement procedures, facilitating seamless employee exit processes for the US region
  • Handling Screening processing for employees and handovering to hiring managers

Education

MBA - Human Resources Management

IIM (Indian Institute of Management)
Shillong, India
12-2024

MBA - Human Resource

Osmania University
12.2018

B. Com - Computers

Aurora Degree College
12.2015

S.S.C. -

Cambridge High School
12.2010

Skills

  • Positive Attitude
  • Critical thinking
  • Problem solving
  • Time Management
  • Analytical problem solving
  • People Management & Collaboration
  • Customer service (Ticketing and Escalations handling )
  • Sibel (CRM)
  • HR Software Proficiency (ADP applications, Workday, People portal, Peoplesoft, SAP, Jira, Quick books)
  • Client Handling,

Multitasking Abilities

Timeline

HRO-US Payroll

Skill Soft Services
07.2024 - 10.2024

Human Resources Generalist (Contract)

Rhythm Management Group
08.2023 - 11.2023

Payroll Specialist

AMAZON Development Centre Pvt. Ltd.
03.2019 - 08.2023

Senior Payroll Analyst

ADP India Pvt. Ltd.
04.2017 - 02.2019

HR Process Associate

Cognizant Technology Solution Pvt. Ltd.
10.2015 - 02.2017

MBA - Human Resource

Osmania University

B. Com - Computers

Aurora Degree College

S.S.C. -

Cambridge High School

MBA - Human Resources Management

IIM (Indian Institute of Management)

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