NEHA LAL

• Managed HR cases through Salesforce, delivering timely employee support to enhance satisfaction.
• Resolved timekeeping issues and conducted data audits to ensure compliance and maintain data integrity.
• Maintained employee data and ensured HR and payroll records were accurate and synchronized
• Processed daily off-cycle payroll checks and supported payroll operations.

• Coordinated new hire background checks, physicals, and drug test processes from initiation to completion.
• Monitor, audit and communicate onboarding and offboarding activities along with policies.
• Processed wire requests and severance payments for California and non-California employees.
• Processed wire requests and severance payments for California and non-California employees

• Handle US Payroll processing For Infosys Employees

End to End Recruitment.

Client Handling

Stakeholder Management.

• End-to-End Payroll Process Management: Managed new hires, terminations, employee maintenance, and benefit deductions seamlessly, ensuring accurate and compliant operations.
• Responsive Query Resolution: Skillfully addressed team and Amazon Customer queries through responsive ticketing, proficiently managing SEV-2/3 TTS, and handling escalations within 24 Hours
• Managed delivery SLA for three consecutive days, ensuring adherence to team metrics.
• Efficient Ticket Workflow Management: Handling the severe delivery SLA for 3 days with team metrics
• Reviewing and discussing the work flow / process updates / issues, errors, trends and the best practices in the team meetings, handling WBRs, MBRs, Process documents and team reviews
• Effective Team Supervision: Experience in handling Employee US interface ticketing team
• Process Improvements Implemented: Eliminate ticketing creation with audit replacement and save time for teams with an average of 25 TTS per week; the team was taking 160 Minutes to review the tickets
• Achieved 128 hours of annual savings by streamlining same-day hire and termination audit processes.
• Managed end-to-end payroll processes for new hires, terminations, employee maintenance, and benefit deductions, ensuring accuracy and compliance.

• Versatile Payroll Management: Proficiently handle various payroll processing frequencies, ensuring accurate and timely employee paychecks
• Effective Client Interaction: Engage in impactful discussions with clients and US counterparts, maintaining active daily communication via calls and emails
• End-to-End Processing Excellence: Execute comprehensive payroll processing from start to finish, including post-payroll activities, queries, and requests and reviewing employee Benefits such as 401k and taxes updating if the client will request for Employee though emails.
• Precise Record Management: Methodically review, analyze, and correct payroll records, addressing inquiries and maintaining impeccable accuracy

• Project: CPS - Document solution implementation within the sub-process of document retrieval
• Managed employee calls for CPS HR Support, specializing in inbound call handling for Cognizant employees, enhancing support experience
• Handling NewHire to exit processing from start to end.