Neha Modi

Aavas Financiers Pvt.Ltd

01.2022 - Current

Lead Management System (Salesforce)
Gathered and analysed business requirements from multiple departments.
Created detailed BRD and FRD documents.
Designed workflows and Flexi Pages aligned with external application design.
Customized Salesforce: custom objects, fields, workflows, reports.
Managed Salesforce environment, including user support and data maintenance.
Led testing efforts: functional, regression, UAT, and integration testing.
Created department-specific reports and dashboards.
Loan Origination System (Salesforce)
Gathered requirements and improved customer journey flow.
Designed wireframes for Unassisted Flow (Customer Self-Journey).
Developed 15+ Mule APIs to integrate external apps with Salesforce.
Created JIRA project plans, workflows, BRD, FRD, metadata, and custom labels.
Nirman Application (Multi-Language)
Designed wireframes and field structures.
Developed 20+ Mule APIs for integration with Salesforce.
Defined visit types and user flows in the application.
Oracle Fusion (EGL)
Involved in integration efforts and data mapping (details can be expanded upon request).
Manage Engine
Designed Change Management and Service Request modules.
Developed workflows and trained the ZIA chatbot for automation and support.
Tableau Reporting
Designed interactive dashboards to track KPIs and performance metrics.
Collaborated with teams to align dashboards with business goals.
Zoho Forms
Built dynamic forms and surveys tailored for various departmental needs.