Neha Mrig
DELHI
Summary
Results-driven Supply Product Manager with 12+ years of experience in Travel and API Integrations and delivering innovative solutions that drive revenue growth and customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Supply Product Manager
TBO.COM
Gurgaon
2022.04 - Current
- Lead the development and execution of the overall product strategy for B2B travel solutions, aligning it with business objectives and customer requirements.
- Conduct in-depth market research to identify customer pain points, industry trends, and competitive landscape, utilizing insights to drive product enhancements and decisions.
- Create and maintain a comprehensive product roadmap, incorporating key features, enhancements, and integrations based on market demand and valuable customer feedback.
- Using Amplitude to perform segmentation and funnel analysis, gaining valuable user behavior insights and measuring the adoption and usage of new product features.
- Identifying user behavior patterns using Hotjar recordings, optimizing the user experience.
- Collaborate closely with cross-functional teams, including engineering, design, sales, and customer support, fostering a smooth product development and launch process.
- Using agile methodologies, including sprint planning, backlog grooming, and iterative releases,Sprint ceremonies to streamline product development cycles and ensure on-time delivery.
- Lead product prototyping efforts by creating wireframes and mockups using tools like Figma, UXpin, and Whimsical. Effectively visualized and validated product ideas through collaboration with cross-functional teams.
- Preparing various functional documents and facilitating their review by various stakeholders.
- Reviewing UAT cases provided by the internal product validation team before product delivery.
- Performing sanity testing of all releases by executing various test cases.
- Ensuring there are no gaps in scope and final product delivery.
- Providing product demos to stakeholders to showcase product functionalities.
Supplier Integrations Specialist
TBOCOM
Gurgaon
2018.10 - 2022.03
- Assessed new supplier APIs for Air, Hotel,Ancillary integrations, overseeing the complete integration process from evaluation to ongoing maintenance post-launch.
- Managed supply chain integrations with direct suppliers, third-party suppliers, and channel managers, ensuring seamless connectivity and data exchange.
- Successfully implemented various channel managers and technology partner integrations, such as Rate Gain, Rate Tiger, Vertical Booking, Hotel Runner, Staah, and TravelClick to update the rates or inventories through Channel managers in Extranet system.
- Conducted performance and stability evaluations of suppliers, addressing any issues and driving improvements in collaboration with stakeholders.
- Led mapping efforts of hotels with leading mapping partners Vervotech and Gimmonix to ensure accurate and up-to-date information.
- Managed air supplier integrations with GDS (Amadeus/Travelport) and Navitaire (Indigo, SpiceJet), ensuring efficient connectivity for flight bookings.
- Coordinated with suppliers for API integrations, maintaining effective communication and fostering strong relationships.
- Analyzed and prepared reports to measure key supplier and internal performance indicators, presenting recommendations to leadership to drive continuous improvement.
- Communicated emerging supplier issues, high-level metrics, and performance data, facilitating productive internal and external dialogues.
- Proactively resolved supplier issues on time, contributing to a significant reduction in booking failure percentages.
- Provided detailed XML logs and reports to different suppliers, ensuring transparent communication and effective issue resolution.
Associate Quality Assurance Manager
TBO.COM
Gurgaon
2015.10 - 2018.09
- Develop and implement a comprehensive quality assurance strategy, aligning it with the company's business goals and objectives.
- Lead and manage a team of QA professionals, providing guidance, training, and mentoring to ensure efficient and effective testing processes.
- Plan and execute various testing activities, including functional testing, regression testing, performance testing, and user acceptance testing.
- Establish and maintain efficient QA processes, standards, and methodologies, ensuring consistent and reliable testing results.
- Define and track quality metrics to measure the effectiveness of QA processes and present regular reports to management and stakeholders.
- Collaborate closely with development and product teams to understand project requirements and ensure quality expectations are met throughout the development lifecycle.
- Identify potential risks and issues that could impact product quality or delivery schedules and develop risk mitigation plans.
- Explore opportunities for test automation and implement automated testing frameworks to improve testing efficiency and coverage.
- Evaluate and recommend QA-related software tools and technologies to improve testing efficiency and effectiveness.
Senior Quality Analyst
TBO.COM
Gurgaon
2013.10 - 2015.09
Quality Analyst
TBO.COM
Gurgaon
2010.09 - 2013.09
Education
Bachelor of Engineering -
Maharshi Dayanand University
Rohtak08.2009
Skills
- API integrations Air, Hotel and Ancillaries products
- Data Mapping
- Product Strategy
- Market research and analysis
- Competitive Analysis
- Data Analysis
- Process Improvement
- Escalation Reduction
- Adaptability and Problem- Solving
- Collaboration
- Agile Methodologies
- UX/UI design
- Project Management
Tools
Product Analytics
Amplitude, Hotjar, Google Analytics, PowerBI, Grafana
Database
SQL
Wireframing
UXPIN, Whimsical, Figma
Project Management Tools
Azure, Jira, Tfs
API Tools
SOAP UI, Postman
Affiliations
- Received the "Trust Enabler" award for outstanding support to commercial, sales, operations teams, suppliers, and effective coordination with intra and inter dev teams - 2023.
- Received "Best Performer" award -2020
Certification
- Product Management: Building Great Products -Udemy
- UX Strategy Fundamentals -Udemy
- Assertiveness -Udemy
- Agile business analysis
- ISTQB Certified
Languages
English, Hindi
First Language
Timeline
Supply Product Manager
TBO.COM
2022.04 - Current
Supplier Integrations Specialist
TBOCOM
2018.10 - 2022.03
Associate Quality Assurance Manager
TBO.COM
2015.10 - 2018.09
Senior Quality Analyst
TBO.COM
2013.10 - 2015.09
Quality Analyst
TBO.COM
2010.09 - 2013.09
Bachelor of Engineering -
Maharshi Dayanand University
- Product Management: Building Great Products -Udemy
- UX Strategy Fundamentals -Udemy
- Assertiveness -Udemy
- Agile business analysis
- ISTQB Certified
Similar Profiles
Mayank AhujaMayank Ahuja
Associate Director at TBO.COMAssociate Director at TBO.COM
Krishan GargKrishan Garg
Support Executive at TBO.COMSupport Executive at TBO.COM
Tridibesh ChatterjeeTridibesh Chatterjee
Senior Operations Executive (Hotel Operation) at tbo.comSenior Operations Executive (Hotel Operation) at tbo.com