Summary
Work History
Education
Skills
Professional Interests
Volunteer Experience
Hobbies and Interests
Certification
Linkedin Profile
Accomplishments
Work Availability
Languages
Timeline
Generic
Piyali Ray

Piyali Ray

Pune

Summary

I consider myself to be exceptionally curious and dedicated to learning across all aspects of my life, both personal and professional. In my career, I actively seek out the most challenging problems to tackle, as these opportunities allow me to grow and develop the most. I have engaged in a variety of projects, ranging from media/entertainment and real-estate to ecommerce, logistics and messaging. Regardless of the project, I invest myself fully, identifying individuals from whom I can learn and focusing on issues that need to be solved. I strive to optimize every step of the process. With my experience in product management, I have a strong emphasis on customer centricity, user experience, and technical proficiency. I have played a key role in delivering complex products, consistently enhancing customer satisfaction, driving efficiency, and contributing to revenue growth. I excel at articulating vision, prioritizing initiatives, and leading cross-functional teams to achieve significant results.

Work History

Product Manager

Shree Maruti Integrated Logistics
11.2023 - Current
  • Maintaining the legacy system "SevaSetu", developing Hyperlocal app and enhancing Innofulfill.
  • Working on the new system requirement & development roadmap.
  • Handled various integrations to different systems.
  • Handled 6 member team.

Product Manager

ElasticRun
02.2022 - 11.2023
  • Developed & launched the power-packed B2B2C "ElasticRun" customer application on Flutter.
  • It is used in running the Commodities (ComEx), FMCG, and apparel business within ElasticRun
  • It led to ComEx growth from ₹80 crore to ₹170 crore per month.
  • Worked on HomeRunners, ERPNext.
  • Integrated Payment gateway, worked on whatsapp ordering, etc.

Product Manager

Xpressbees
07.2020 - 01.2022
  • Developed an Incident Management System to track TAT breaches across first, mid, and last mile.
  • Implemented SMS-based CSAT feedback post-delivery which is received by consignee after a delivery.
  • This led to a 24% CSAT increase from Jan to Jun 2021.

Product Owner

Amdocs
08.2019 - 07.2020
  • Prioritized backlog and worked with engineering teams to ensure smooth operation of Order Handling in Amdocs DigitalOne Suite
  • Contributed to transitioning the legacy system into microservices, certifying existing flows and managing swift releases.

Assistant Product Manager

Xpressbees
06.2018 - 08.2019
  • Led the development of an L&D app for field executives and redesigned the XpressBees website
  • Revamped the rider app with enhanced flows for first mile pickups, last mile deliveries, and reverse pickups, adding custom checks and validations.

Product Manager

AffinityX
12.2016 - 06.2018
  • Led the revamp of the IDEA ordering platform and managed product design for US and Philippines SMEs, utilizing content management software and website builders for white-label solutions.

Deputy Product Manager

Times Network
01.2016 - 09.2016
  • Developed the MirrorNow website, revamped the TimesNow website, and created wireframes for the Zoom entertainment Android app.

Associate Product Manager

HDFC RED
06.2013 - 01.2016
  • Led enhancements for the HDFC RED real estate portal and Android app, including 3D floor plans and microsites
  • Undertook drone photoshoot of premium properties for better aerial viewing experience while browsing online
  • Also built an in-house CRM for the sales and customer support team.

Product Executive

Moneycontrol.com
03.2010 - 06.2013
  • Managed performance improvements for the Moneycontrol Messageboard and Mutual Funds page redesign
  • Led promotional campaigns for poweryourtrade.com, built Moneycontrol Elite and conducted UAT for Union Budget pages.

Education

Design Thinking Certification - Design Thinking

IIT Bombay
Mumbai
12.2021

Certification - Certified Scrum Product Owner (CSPO)

Scrum Alliance
Bengaluru, India
09.2014

BBA - Business Administration And Management

St. Xavier's College, Mumbai University
Mumbai, India
07-2009

Skills

  • Roadmap & Prioritization
  • Web and mobile products, Digital transformation projects
  • Worked on SaaS, ERP products
  • Worked in Scrum and SAFe environment
  • Data Analysis, Events Monitoring, Tracking KPI Metrics
  • Market & Competitor Research
  • Identify opportunities or impediments to improve business processes and recommend technology solutions to support these improvements
  • Managing Stakeholder Expectations, negotiations & timely communications
  • Customer Centric approach
  • Proficiency in UX (User Experience) Actively engaged in product marketing & GTM initiatives
  • Backlog Refinement
  • Documentation (BRD, PRD, Use Cases, User Stories)
  • API and Integrations
  • Cross-functional Collaboration & Team Handling
  • Support testing and QA activities to ensure that solutions align with business requirements and are free from defects Perform UATs
  • Facilitate demos, training and assistance to end users on newly implemented and updated IT systems
  • Tools: Jira, Confluence, Balsamiq, Figma, Adobe XD, LucidChart, MS Visio, MS Office Suite, Metabase, DataZip (SuperSet)

Professional Interests

Product Lead | Product Manager | Product Owner | Sr. Business Analyst

Volunteer Experience

iVolunteer, www.indiafellow.org, I was one of 60 fellows selected from top colleges across India for this 2 month long fellowship program. I led knowledge-sharing sessions on the health risks of child marriages and early hysterectomy in remote villages of Aurangabad, Maharashtra, working with health workers and local representatives. This initiative, in collaboration with the Institute of Health Management, Pachod and Tata Institute Of Social Sciences (TISS), included creating video interviews and documenting my observations, which I submitted to iVolunteer at the end of my fellowship.

Hobbies and Interests

For topics that pique my curiosity, I enjoy diving deep into reading and research. Beyond that, I have a passion for cultural activities, particularly in dance-drama. I also love to travel, cook, and experiment with different salad dishes. Additionally, I spend time doing yoga or walking and staying physically active.

Certification

Certified Scrum Product Owner (CSPO)

Design Thinking Certification Program
SalesForce Essentials
ServiceNow Essentials
ITSM from ServiceNow
Generative AI for Product Managers

Linkedin Profile

https://www.linkedin.com/in/piyali-ray/

Accomplishments

Above & Beyond - Achiever of the Quarter @ XpressBees

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Advanced (C1)
Bengali
Advanced (C1)

Timeline

Product Manager

Shree Maruti Integrated Logistics
11.2023 - Current

Product Manager

ElasticRun
02.2022 - 11.2023

Product Manager

Xpressbees
07.2020 - 01.2022

Product Owner

Amdocs
08.2019 - 07.2020

Assistant Product Manager

Xpressbees
06.2018 - 08.2019

Product Manager

AffinityX
12.2016 - 06.2018

Deputy Product Manager

Times Network
01.2016 - 09.2016

Associate Product Manager

HDFC RED
06.2013 - 01.2016

Product Executive

Moneycontrol.com
03.2010 - 06.2013

Design Thinking Certification - Design Thinking

IIT Bombay

Certification - Certified Scrum Product Owner (CSPO)

Scrum Alliance

BBA - Business Administration And Management

St. Xavier's College, Mumbai University

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Piyali Ray