NEHA PHANSE
HR
Mumbai
Summary
An accomplished and result-driven professional with more than 13 years of experience in Human Resource, Customer Relationship Management, Managing Information System, Vendor Management.
Overview
14
14
years of professional experience
Work History
Assistant Manager – CORPORATE HR
WNS GLOBAL SERVICES
04.2022 - Current
- Responsible to educate business leaders across globe on HR policies, processes and norms
- Build strategies for employee retention and employee engagement and conduct timely pulse surveys
- Conduct independent meetings to address the grievances raised by employees/stakeholders
- Prepare reports on the queries received by stakeholders and analyze the patterns
- Lead Rewards and Recognition project for entire WNS
- Manage onboarding click boarding system
- Collaborating and flashing dashboards with regional HRBP’s to reinforce the leaders to nominate and build a culture of gratitude
- Work on large data sets to allocate budgets and approval workflow to the stakeholders across globe
- Reconciliation of spends and budget movements
- Conduct trainings for Rewards and Recognitions to the HR champions, leaders and the employees
- Flash trends of budget utilization done by each vertical.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Sr. Executive
BISLERI INTERNATIONAL PVT.LTD, MIS
04.2019 - 03.2022
- Managing Pan India sales data pack-wise and state-wise
- Preparing state-wise report for Pan India and conducting an analysis of growth over last year/ last month
- Create Dashboards to display growth and contribution done by each state on monthly basis and weekly basis
- Checking the contribution of each pack towards the overall sale
- Preparing Annual Budget Plan -Pan India
- Reconciling Target vs Achievement branch-wise
- Checking the attainment of every region on monthly basis
- Calculate Royalty for each Franchisee on monthly basis
- Flashing daily report for Pan India – Location wise.
Sr. Analyst
WNS GLOBAL SERVICES
11.2015 - 10.2018
- Responsible for handling employee grievances and feedbacks and preparing the report
- Mitigate the concerns to the right department and find a resolution in a timely manner
- Responsible for driving the employee engagement platform within IT
- Conducting regular pulse surveys and analyzing the mood scores
- Deploying the quarterly budget to the leaders and tracking their utilizations.
Associate
STATESTREET SYNTEL SERVICES PVT LTD
11.2013 - 09.2015
- Accounting
- Cash & Stock reconciliation of pension funds
- Performing Price Tolerance and Income Verification
- Updating Forex rates and updating gain/loss
- Reconciling and Validating various reports
- Calculating Monthly TNA for Dutch and Swiss funds
- Billing of the fund expenses
- Reviewing Corporate Actions on funds and resolving Income Tracker.
Team Member
BANK OF AMERICA
01.2012 - 08.2013
- Customer Contact Relationship Deepening
- Handle various kind of requests/hardships from the client and resolve them within the turn-around time
- Partner with management to help the client resolve his queries and grievances
- Provide end to end solution to the client to find solutions to his request
- Update home owner’s financials (Income and Expenses) by reviewing and analyzing documents
- Analyze the data and share trends of payments to the managers to work-around the best possible solution.
Relationship Manager
LOOP MOBILE
05.2010 - 12.2011
- Keeping a close watch on the usage and credit limits of the customers and timely informing them on the same
- Quick resolution to problems occurring due to network or any activation or deactivation of services
- Monitoring if the billings are correctly charged and inform the customer if he exceeds his credit limits
- Understanding the issues and providing best solutions in order to prevent default on the payments.
Executive
05.2009 - 12.2009
- Handled Inbound calls for postpaid customers
- Solving billing related queries and provide wavers if incorrectly charged
- Providing best tariff plans available
- WNS Global Services – Successfully launched the new HR ERP tool from PeopleSoft to SAP Success Factors
- WNS Global Services – Awarded with Appreciation Certificate as League of Champions
- Bank of America- Awarded with Appreciation Certificate as Best Performer from the Line of Business
Education
Post Graduate Diploma - Finance Management
DFM - undefined
Welingkar Institute
Post Graduate Diploma - Tax Management
DTM - undefined
Welingkar Institute
Bachelor - Commerce
Mumbai University
Skills
SAP Success Factor
undefinedTimeline
Assistant Manager – CORPORATE HR
WNS GLOBAL SERVICES
04.2022 - Current
Sr. Executive
BISLERI INTERNATIONAL PVT.LTD, MIS
04.2019 - 03.2022
Sr. Analyst
WNS GLOBAL SERVICES
11.2015 - 10.2018
Associate
STATESTREET SYNTEL SERVICES PVT LTD
11.2013 - 09.2015
Team Member
BANK OF AMERICA
01.2012 - 08.2013
Relationship Manager
LOOP MOBILE
05.2010 - 12.2011
Executive
05.2009 - 12.2009
Post Graduate Diploma - Finance Management
DFM - undefined
Welingkar Institute
Post Graduate Diploma - Tax Management
DTM - undefined
Welingkar Institute
Bachelor - Commerce
Mumbai University
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