Neha Ravishankar
Summary
Salesforce Developer with 4+ years of experience specializing in Apex, Lightning Web Components (LWC), REST API Integrations, and Salesforce Platform Customization. Experienced in application development, system optimization, reusable component development, and delivering scalable solutions. Passionate about building high-performance, maintainable applications that enhance business efficiency and user experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Salesforce Development Analyst
Accenture
Bengaluru
12.2022 - Current
- Developed scalable Salesforce solutions using Apex, LWC, SOQL, Flows, and Integrations, delivering enterprise customizations with improved performance and maintainability.
- Designed a metadata-driven communication framework (Email, WhatsApp, SMS, Push) eliminating 85% custom Apex and supporting 49 case types — now a reusable practice asset.
- Built a reusable Apex Trigger Framework adopted across 5+ Salesforce objects, standardizing trigger execution and improving maintainability.
- Delivered secure REST API integrations using Named Credentials and External Credentials for seamless communication with external enterprise systems.
- Developed PDF export functionality in LWC using jsPDF, replacing legacy Visualforce and reducing document generation time by up to 60%.
- Implemented POCs for SLA tracking, milestone management, notification orchestration, and scalable communication workflows to enhance service operations.
- Managed deployments and releases using Copado, ensuring PMD compliance, 85%+ Apex test coverage, and smooth production deployments.
- Collaborated with Business Analysts, QA teams, developers, and client stakeholders in Agile environments to deliver high-quality solutions on schedule.
Salesforce Development Associate
Accenture
Bengaluru
09.2021 - 12.2022
- Developed and maintained Aura Components, Apex Classes/Triggers, Flows, and SOQL-based features to enhance application functionality and user experience.
- Created and executed Apex Test Classes, maintaining 85%+ code coverage and ensuring deployment quality standards.
- Analyzed code quality using NovaSaaS, reducing critical code violations by 60% and improving maintainability.
- Managed deployments and metadata migrations using Salesforce Workbench, ensuring reliable and efficient releases across environments.
- Built and enhanced Einstein Bot workflows, reducing response time for common support queries by nearly 50%.
- Resolved production issues within SLA timelines and collaborated with Agile sprint teams to deliver stable, high-quality Salesforce solutions.
Education
Bachelor of Engineering - Computer Science
Bangalore Institute of Technology
Bengaluru, India08-2021
Skills
- Apex
- Lightning Web Components (LWC)
- REST API Integrations
- Service Cloud
- Salesforce Flows
Deployment and Integration Tools:
- Copado
- Workbench
- Postman
Certification
- Salesforce Certified Platform Developer I
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Platform App Builder
- Salesforce Certified Administrator
- Salesforce Certified AI Associate
- Salesforce Certified OmniStudio Developer
Accomplishments
- Received Accenture DU Star Performer Award Feb'23
Timeline
Salesforce Development Analyst
Accenture
12.2022 - Current
Salesforce Development Associate
Accenture
09.2021 - 12.2022
Bachelor of Engineering - Computer Science
Bangalore Institute of Technology