Neha Sharma
Operations Head
Delhi
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Retail Operations Head
Taneja Group
04.2023 - Current
- Taneja group is one-stop complete home solution
- Deals in Sanitary ware, Paints, Hardware, Electrical, Tiles, Modular Kitchen etc. with renowned Brands which provide better quality products with Best Services to customers from last 40 years
- Looking after Purchase & Procurement as per the market needs & customer demand
- Reaching out to brands for getting relevant data for creating item master for categories
- Preparing & getting the TOTs (Terms of Trade Agreement) signed from relevant Authorized Signatory of Brands
- Negotiating the Margins & Finalization of TOTs
- Taking Care of all back-end operations required for Brands onboarding across various categories & maintaining the stock
- Part of Team in Designing Store SOP's
- Part of the Committee for Selecting the store Operations & Categary team
- Accountable for store sales and maintaning the Profit & Loss
- Managing the complete staff of Taneja Group - KirƟ Nagar Outlet
- Looking after stock keeping, managing shrinkage & excess of stock & geƫng it Audited as per SAP
- Training Staff related to Product knowledge, Customer handling, Stock maintaining etc
- Handling Customer Escalations cases.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Educated staff on strategies for handling difficult customers and challenging situations.
Marketing Manager
Byjus
new delhi
01.2022 - 04.2023
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Recruited and hired capable team members to add value and diverse skills set to marketing department.
- Increased sales revenue by 25% with effective training
Assistant Manager
Reliance Retail
new delhi
09.2016 - 12.2021
- Served as key member of product management team.
- Setting of SBP's targets as per their expected call load & Potential.
- Forecast future trends and orient strategies to capture maximum revenue.
- Revenue of approx 5CR every month towards sale of Extended warranty/AMC through pan india 315 Resq service centers. Along with team of 5 RM's
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
Sales Manager
Sargam Electronics Pvt Ltd
new delhi
12.2011 - 08.2016
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Increased Sales Revenue by 60% in four months time
Anchor Support
Doordarshan TV
New Delhi
10.2010 - 10.2011
- Presented news by researching, developing and covering field news events.
- Conducted live and taped interviews to obtain information.
- Collected data from various sources to determine facts and opinions and fashioned into cohesive story for television or radio broadcast.
- Anchor Support Head in national games 2011, Ranchi.
- Anchor Support Head in common wealth games 2010.
News Writer
Focus TV
New Delhi
01.2009 - 10.2010
- Sought out stories by pursuing other news organizations information periodically and either assigned or wrote stories according to strict timelines.
- Monitored breaking news for information on incidents, events, and topics of interest to quickly assign coverage to staff.
- Supported publication by helping develop layouts and collaborating with production teams.
- Reported to editor-In-chief about news articles for print, daily staff happenings, and creation of company newsletter.
Education
MBA - Operations
Sikkim Manipal University
New Delhi 11.2010 - 11.2012
Media Communication - Mass Communication
South Delhi Polytechnic For Women
New Delhi 06.2006 - 07.2008
Bachelor of Commerce -
Delhi University
New Delhi 06.2006 - 07.2009
Senior Secondary -
CBSE Board
New Delhi 03.2005 - 04.2006
Secondary -
CBSE Bord
New Delhi 03.2003 - 04.2004
Skills
Process and procedure development
Strategic selling
Marketing strategy
Training and Development
Problem-Solving
Teamwork and Collaboration
Cultural Awareness
Active Listening
Planning and Coordination
Analytical and Critical Thinking
Distribution center management
Certification
Best Sales Manager, Sargam Electronics
Timeline
Retail Operations Head
Taneja Group
04.2023 - Current
Marketing Manager
Byjus
01.2022 - 04.2023
Star Performer, Reliance Digital
04-2021
Best Team, Reliance Digital
05-2019
Assistant Manager
Reliance Retail
09.2016 - 12.2021
Growth Resq, Reliance Digital
03-2016
Sales Manager
Sargam Electronics Pvt Ltd
12.2011 - 08.2016
Best Sales Manager, Sargam Electronics
06-2011
MBA - Operations
Sikkim Manipal University
11.2010 - 11.2012
Anchor Support
Doordarshan TV
10.2010 - 10.2011
News Writer
Focus TV
01.2009 - 10.2010
Media Communication - Mass Communication
South Delhi Polytechnic For Women
06.2006 - 07.2008
Bachelor of Commerce -
Delhi University
06.2006 - 07.2009
Senior Secondary -
CBSE Board
03.2005 - 04.2006
Secondary -
CBSE Bord
03.2003 - 04.2004