Neha Sharma
Operations Head
Delhi
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Retail Operations Head
Taneja Group
04.2023 - Current
- Taneja group is one-stop complete home solution
- Deals in Sanitary ware, Paints, Hardware, Electrical, Tiles, Modular Kitchen etc. with renowned Brands which provide better quality products with Best Services to customers from last 40 years
- Looking after Purchase & Procurement as per the market needs & customer demand
- Reaching out to brands for getting relevant data for creating item master for categories
- Preparing & getting the TOTs (Terms of Trade Agreement) signed from relevant Authorized Signatory of Brands
- Negotiating the Margins & Finalization of TOTs
- Taking Care of all back-end operations required for Brands onboarding across various categories & maintaining the stock
- Part of Team in Designing Store SOP's
- Part of the Committee for Selecting the store Operations & Categary team
- Accountable for store sales and maintaning the Profit & Loss
- Managing the complete staff of Taneja Group - KirƟ Nagar Outlet
- Looking after stock keeping, managing shrinkage & excess of stock & geƫng it Audited as per SAP
- Training Staff related to Product knowledge, Customer handling, Stock maintaining etc
- Handling Customer Escalations cases.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Educated staff on strategies for handling difficult customers and challenging situations.
Marketing Manager
Byjus
new delhi
01.2022 - 04.2023
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Recruited and hired capable team members to add value and diverse skills set to marketing department.
- Increased sales revenue by 25% with effective training
Assistant Manager
Reliance Retail
new delhi
09.2016 - 12.2021
- Served as key member of product management team.
- Setting of SBP's targets as per their expected call load & Potential.
- Forecast future trends and orient strategies to capture maximum revenue.
- Revenue of approx 5CR every month towards sale of Extended warranty/AMC through pan india 315 Resq service centers. Along with team of 5 RM's
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
Sales Manager
Sargam Electronics Pvt Ltd
new delhi
12.2011 - 08.2016
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Increased Sales Revenue by 60% in four months time
Anchor Support
Doordarshan TV
New Delhi
10.2010 - 10.2011
- Presented news by researching, developing and covering field news events.
- Conducted live and taped interviews to obtain information.
- Collected data from various sources to determine facts and opinions and fashioned into cohesive story for television or radio broadcast.
- Anchor Support Head in national games 2011, Ranchi.
- Anchor Support Head in common wealth games 2010.
News Writer
Focus TV
New Delhi
01.2009 - 10.2010
- Sought out stories by pursuing other news organizations information periodically and either assigned or wrote stories according to strict timelines.
- Monitored breaking news for information on incidents, events, and topics of interest to quickly assign coverage to staff.
- Supported publication by helping develop layouts and collaborating with production teams.
- Reported to editor-In-chief about news articles for print, daily staff happenings, and creation of company newsletter.
Education
MBA - Operations
Sikkim Manipal University
New Delhi 11.2010 - 11.2012
Media Communication - Mass Communication
South Delhi Polytechnic For Women
New Delhi 06.2006 - 07.2008
Bachelor of Commerce -
Delhi University
New Delhi 06.2006 - 07.2009
Senior Secondary -
CBSE Board
New Delhi 03.2005 - 04.2006
Secondary -
CBSE Bord
New Delhi 03.2003 - 04.2004
Skills
Process and procedure development
Certification
Best Sales Manager, Sargam Electronics
Timeline
Retail Operations Head
Taneja Group
04.2023 - Current
Marketing Manager
Byjus
01.2022 - 04.2023
Star Performer, Reliance Digital
04-2021
Best Team, Reliance Digital
05-2019
Assistant Manager
Reliance Retail
09.2016 - 12.2021
Growth Resq, Reliance Digital
03-2016
Sales Manager
Sargam Electronics Pvt Ltd
12.2011 - 08.2016
Best Sales Manager, Sargam Electronics
06-2011
MBA - Operations
Sikkim Manipal University
11.2010 - 11.2012
Anchor Support
Doordarshan TV
10.2010 - 10.2011
News Writer
Focus TV
01.2009 - 10.2010
Media Communication - Mass Communication
South Delhi Polytechnic For Women
06.2006 - 07.2008
Bachelor of Commerce -
Delhi University
06.2006 - 07.2009
Senior Secondary -
CBSE Board
03.2005 - 04.2006
Secondary -
CBSE Bord
03.2003 - 04.2004
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