NEHA SHARMA
NOIDA
Summary
Motivated and organized individual with strong time management and organizational skills. Seeking entry-level opportunities to contribute to company growth and enhance abilities. Detail-oriented mortgage loan officer with several years of experience. Adept at planning and working with clients for long periods of time. Committed to accuracy and financial success. Proven expertise in Gold Loan, Insurance products, Lap loan service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day and CRM Working and Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
13
13
years of professional experience
Work History
BRANCH MANAGER
MUTHOOT FINANCE LIMITED
NOIDA
12.2011 - Current
- Spearheaded day-to-day activities at the branch, leading teams in delivering exceptional customer service,
executing human resource strategies, and driving sales and marketing efforts. - Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Developed and implemented sales strategies to increase market share.
- Conducted regular performance reviews of the sales team to ensure goals were met.
- Managed daily operations of the branch including staffing, scheduling, training, purchasing, and payroll management.
Education
MBA - FINANCE AND HR
IMT
GHAZIABAD08-2011
B.COM -
CCS UNIVERSITY MEERUT
GHAZIABAD08-2008
Skills
- Team Management
- Analytical and Critical Thinking
- Customer Relations
- Decision-Making
- KPI Tracking
- Sales Reporting
- Client Relationship Management
- Territory sales management
- Profit and revenue-generating strategies
- Market research, forecasting, and analysis
- Excellent communication skills
- Sales team training
Accomplishments
I have Joined Muthoot as an Account Executive but with my rigorous efforts company promoted me time to time - My Journey is like to be
Account Executive > Relationship Executive > Branch Manager (Skip Two Level Because of Outstanding performance in 2021).
Languages
Hindi
First Language
English
Proficient (C2)
C2
DOB
- 22-10-1986
Timeline
BRANCH MANAGER
MUTHOOT FINANCE LIMITED
12.2011 - Current
MBA - FINANCE AND HR
IMT
B.COM -
CCS UNIVERSITY MEERUT
Similar Profiles
GAUTHAM RGAUTHAM R
LEAD TALENT MANAGEMENT at MUTHOOT FINANCE LIMITEDLEAD TALENT MANAGEMENT at MUTHOOT FINANCE LIMITED
Suresh Chandra PatidarSuresh Chandra Patidar
ABM - Branch Head at Muthoot Finance LimitedABM - Branch Head at Muthoot Finance Limited
AMAL BABUAMAL BABU
Junior Internal Auditor at MUTHOOT FINANCE LIMITEDJunior Internal Auditor at MUTHOOT FINANCE LIMITED