Neha Sharma
Noida
Summary
Results-driven Inside Sales Manager with 15+ years leading B2B sales teams to hit weekly, monthly, and quarterly targets across IT, enterprise technology, and services. Skilled in coaching and performance management, accurate CRM-based forecasting, and acting as the escalation point for client issues. Proven track record of aligning team execution with client performance targets, driving productivity through structured reviews and incentive programs, and maintaining strong relationships with both internal leadership and external client stakeholders.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Inside Sales Manager
Team Computers Pvt Ltd
02.2026 - Current
- Led sales team to achieve weekly, monthly, and quarterly targets by implementing performance metrics and personalised coaching plans.
- Manage sales pipeline and CRM data to ensure accurate, up-to-date forecasting and consistent flow of business.
- Motivated team through competitions and structured coaching, enhancing individual and team performance.
- Oversee after-sales support to resolve client issues and maintain high customer satisfaction and repeat business.
- Coordinated with Marketing to design campaigns that increased lead generation by 30% and reported sales activity and results to senior management.
Strategic Sales Manager – Large Enterprises & Global Accounts
Vectrae Infotech Pvt. Ltd.
06.2025 - 01.2026
- Served as the primary point of contact for strategic clients, ensuring high satisfaction, fast issue resolution, and ongoing engagement.
- Built and executed account plans aligned to client objectives and company growth targets, meeting or exceeding quarterly and annual sales targets.
- Identified upselling and cross-selling opportunities to grow account value and drive revenue and margin growth.
Sales Manager – Large Accounts
Denali Advanced Integration India Pvt. Ltd.
Noida
10.2020 - 02.2024
- Managed global customer relationships across APAC, US, and LATAM regions, ensuring 100% uninterrupted service and lasting partnerships.
- Provided timely, accurate sales analytics — pipeline analysis, efficiencies, and results — to reps and managers to help the team achieve sales goals.
- Redesigned territory working patterns and contact schedule, delivering a 25% increase in revenue.
- Provided technical mentorship and training to new hires and acted as escalation point for account and pricing issues.
Global Sales & Presales Specialist
Zones Corporate Solutions Pvt. Ltd.
Noida
11.2014 - 10.2020
- Managed strategic global accounts including Salesforce.com, Facebook, Kohler, Norwegian Embassy, Apollo, and Google, growing revenue 30% through relationship management.
- Provided coaching and professional development to sales associates and resolved client issues quickly and efficiently.
- Oversaw customer catalogs, reports, and account health tracking through CRM and online tools.
Manager Sales
Indiamart Intermesh Limited
Noida
09.2013 - 05.2014
- Led and supervised a team to meet productivity targets, delegating tasks and monitoring performance for optimised delivery.
- Grew key account revenue 25% while running lead-generation campaigns and providing accurate reporting to leadership.
Key Account Manager
Prognosys E Services
Noida
07.2010 - 10.2013
- Built and maintained client relationships across ERP/CRM/storage/data projects, preparing proposals and leading contract negotiations.
Senior Team Leader
Spice BPO Services
Noida
10.2006 - 01.2010
- Led a team of up to 15 executives to meet targets and KPIs, running weekly performance reviews and coaching sessions.
- Developed a reward and recognition program that lifted team morale and quality of output, and improved customer satisfaction ratings by 25%.
Education
Diploma & Bachelor - Information Technology
Manipal University
01-2003
Certificate of Higher Education -
Kendriya Vidyalaya
Noida01-2000
Skills
- Team Leadership
- Coaching
- Sales Forecasting
- CRM Management
- Performance Reviews
- KPI Tracking
- Client Escalation Management
- Sales Incentive Program Coordination
- Client Relationship Management
- Stakeholder Relationship Management
- Productivity Management
- Call Metrics Management
- Market Analysis
- Competitive Analysis
- Cross-Functional Collaboration
Certification
- Apple Certified Support Professional
- Google Cloud Professional Certified
- Yubico Essentials Certificate
- Yubiso Sales and Technical Accelerator Certificate
- Fortinet – Firewall Secure Networking Training
Timeline
Inside Sales Manager
Team Computers Pvt Ltd
02.2026 - Current
Strategic Sales Manager – Large Enterprises & Global Accounts
Vectrae Infotech Pvt. Ltd.
06.2025 - 01.2026
Sales Manager – Large Accounts
Denali Advanced Integration India Pvt. Ltd.
10.2020 - 02.2024
Global Sales & Presales Specialist
Zones Corporate Solutions Pvt. Ltd.
11.2014 - 10.2020
Manager Sales
Indiamart Intermesh Limited
09.2013 - 05.2014
Key Account Manager
Prognosys E Services
07.2010 - 10.2013
Senior Team Leader
Spice BPO Services
10.2006 - 01.2010
Diploma & Bachelor - Information Technology
Manipal University
Certificate of Higher Education -
Kendriya Vidyalaya