Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Neha Shinde

Neha Shinde

Mumbai

Summary

Detail-oriented and Goal-driven Business Analyst with 6.5 years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques.

Overview

6
6
years of professional experience

Work History

Business & Integration Architect Senior Analyst

Accenture
Mumbai
07.2022 - Current
  • Identified requirement “gaps” to maintain a high degree of quality in the solution build.
  • Mentored junior resources on the project to successfully deliver their work - clearly defines work breakdown, articulated the requirements to the resources, managed quality of deliverable across entire workstream.
  • Identified risks and plans for mitigation, managed risks, escalated appropriately to Senior Leadership.
  • Worked on key Service Management methodologies and market trends in industry.
  • Reengineered existing processes and designed new processes to improve productivity for more than 15 clients.
  • Conducted interviews for Service Now trainees with key business users to collect information on business processes and user requirements.
  • Have Excellent Hands on experience on writing process documents, process flows and Functional Requirements Specification (FRS) documents.
  • Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow.
  • Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.
  • Understood current state of processes and functions related to in scope work stream for onshore clients
  • Identified process inefficiencies through gap analysis and outlined sensible solutions for more than 25 stakeholders.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Translated business requirements into technical solution and managed team's understanding of proposed solution
  • Manage relationship with onshore counterparts.

Consultant

Capgemini
Mumbai
01.2018 - 07.2022
  • Provided inputs to Test Strategy in coordination with Test lead
  • Identified end to end test scenarios, prepared UAT test cases and lead system validation and UAT efforts with client.
  • Worked on key Service Management methodologies and market trends in industry
  • Established strategy for operations reporting and analytics, identified key needs for deliverables while driving continuous improvement of processes.
  • Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes
  • Analyzed project feasibility and costs to evaluate feasibility of goals, budget and client design demands for other project parameters.
  • Created and updated project cost analysis spreadsheets.
  • Consulted with clients to determine functional and spatial requirements of new structure.
  • Applied problem-solving skills to analyze and resolve issues to successfully deliver the solutions for 30 onshore delegates.
  • Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.

Education

MBA - Information Technology & Systems Management

Narsee Monjee Institute of Management Studies
Mumbai
01.2021

Workforce Automation Certification - Automation Dashboards

Capgemini
Mumbai
02.2020

ITIL V3 Foundation Certification -

Novel Vista
02.2018

Bachelors of Engineering - Electronics And Telecommunication

Mumbai University
06.2016

Skills

  • ITSM Implementation
  • Agile Methodology
  • Service Now Dashboards
  • Service Now Analytics
  • Project management
  • Agile Development
  • MS Office Reporting

Accomplishments

  • Earned the Kudos - Best People Award on Jan'2023 in Accenture for showing great attitude towards learning and putting the same into practice while performing day-to-day activities and also for keeping up the Positive Spirit and never give up attitude.
  • Earned the STAR Award from Capgemini for 2 years in a row for IT Project and Portfolio Management.

Timeline

Business & Integration Architect Senior Analyst

Accenture
07.2022 - Current

Consultant

Capgemini
01.2018 - 07.2022

MBA - Information Technology & Systems Management

Narsee Monjee Institute of Management Studies

Workforce Automation Certification - Automation Dashboards

Capgemini

ITIL V3 Foundation Certification -

Novel Vista

Bachelors of Engineering - Electronics And Telecommunication

Mumbai University

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Neha Shinde