Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Neha Singh

Neha Singh

Ghaziabad

Summary

Dynamic Team Leader at Ienergizer with a proven track record in workflow management and call center operations. Successfully enhanced team productivity through strategic planning and KPI development. Adept at resolving complex customer issues with empathy, ensuring high levels of satisfaction and operational efficiency.

Overview

4
4
years of professional experience

Work History

Team Leader

Ienergizer
Noida
10.2022 - Current
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Implemented strategic plans to enhance team performance and productivity.
  • Set performance expectations for the team, monitor progress toward goals, and provide constructive feedback as needed.
  • Worked with customer service to handle escalated customer issues, organize weekly team meetings to discuss projects, share updates, and address any challenges faced by the team.
  • Prepare and present regular reports to upper management on team performance and areas of improvement.
  • Oversee the daily operations of a team, ensuring that all members are aligned with the organization’s goals and objectives. This includes assigning tasks, monitoring progress, and providing support as needed.
  • Developed and monitored KPIs and KRAs to assess team effectiveness.

Sr. Customer Executive

Ienergizer
Noida
10.2021 - 10.2022
  • Analyzed customer data to identify trends, behaviors, and opportunities for business growth.
  • Listen attentively to customer complaints, empathise with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management, if necessary.
  • Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken.
  • Taking escalated calls to provide customer instant resolution if possible or highlight case if needed to prevent escsalations.

Education

Some College (No Degree) - Commerce

Delhi University

Skills

  • Trained in Amadeus and Galileo
  • Salesforce CRM
  • Shrinkage and attendance management
  • Manpower Planning
  • Multitasking Abilities
  • Client communication
  • Service level agreements

Accomplishments

  • I have been awarded the title of Best Supervisor of the Year through the process

Timeline

Team Leader

Ienergizer
10.2022 - Current

Sr. Customer Executive

Ienergizer
10.2021 - 10.2022

Some College (No Degree) - Commerce

Delhi University

Similar Profiles

CREATE PROFILE
Neha Singh