Neha Verma
Delhi
Summary
Results-driven travel professional with experience in travel coordination, itinerary planning, customer relationship management, and vendor handling. Skilled in managing bookings, resolving client queries, and ensuring seamless travel experiences with strong communication and organizational abilities. Adept at handling operations efficiently while maintaining high levels of customer satisfaction and professionalism.
Overview
15
15
years of professional experience
Work History
Assistant Manager Travel Sales , UK
Ease My Trip
Gurgaon
02.2023 - 04.2024
- Monitoring bookings, cancellations, refunds, and travel documentation.
- Maintaining strong client relationships and ensuring customer satisfaction.
- Training and guiding junior team members.
- Generating sales reports and tracking business performance.
- Supporting business development and client acquisition activities.
- Ensuring smooth coordination between operations and sales teams.
- Managing corporate travel accounts and key clients.
Senior Sales Associate
Travel Unravel Holidays
Gurgaon
12.2021 - 02.2023
- Developed and maintained key client relationships to drive sales growth.
- Conducted market research to identify emerging trends and customer preferences.
- Analyzed sales data to optimize pricing strategies and product offerings.
- Collaborated with cross-functional teams to ensure seamless travel experiences.
- Handled customer inquiries and resolved issues to maintain high satisfaction levels.
Senior Sales Associate
Southall Travel
Gurgaon
04.2013 - 06.2021
- Developed and maintained strong relationships with customers, leading to increased loyalty and repeat business.
- Consistently achieved or surpassed sales targets.
- Assisted customers with wide selection of products and services.
Collections Supervisor
RMS, an IQOR Co.
Gurgaon
11.2008 - 12.2012
- Reported on collection activities and performance, providing insights for strategic decision-making.
- Streamlined collection procedures, enhancing efficiency and productivity within the team.
Education
BCA -
Delhi University
Delhi, DLSkills
- Customer service
- Travel Coordination & Management
- Team leadership
- Decision-making
- Staff training and development
- Operations Management
- Conflict resolution
- Sales & Upselling
Accomplishments
- Promoted to Assistant Manager at EaseMyTrip based on consistent performance and leadership capabilities.
- Recognized among the Top 10 performers for 6–8 consecutive months for achieving outstanding sales and customer satisfaction results.
Timeline
Assistant Manager Travel Sales , UK
Ease My Trip
02.2023 - 04.2024
Senior Sales Associate
Travel Unravel Holidays
12.2021 - 02.2023
Senior Sales Associate
Southall Travel
04.2013 - 06.2021
Collections Supervisor
RMS, an IQOR Co.
11.2008 - 12.2012
BCA -
Delhi University