Neha Vishwakarma
Mumbai
Summary
Experience as a Senior Associate with a strong background in communication and problem-solving. Known for a calm, strategic approach to managing tasks and challenges. Committed to enhancing team efficiency through process improvement and streamlined operations.
Overview
12
12
years of professional experience
Work History
Senior Associate III
Fiserv Inc
Mumbai
01.2016 - Current
- Onboard new merchants by ensuring that they meet all necessary requirements, and scrutinizing the mandatory documents provided by the Merchant or Sales Team.
- Manage and maintain merchant accounts, including updating account information, resolving account issues, and processing account closures.
- Activate POS devices, and ensure that they are functioning properly. Create and assign terminal IDs for new and existing merchant accounts.
- Enable entitlements for new and existing merchant accounts in accordance with company policies and procedures. Ensure that merchant fees are accurately reflected in our systems by updating fees as necessary.
- Participate in the development and implementation of new processes and procedures related to onboard merchants, gift cards, and merchant account maintenance.
- Prepare and send proof of payment documents to clients, vendors, and internal departments via mail, email, and fax in a timely and accurate manner.
- Ensure all payment confirmations are properly formatted, and include the necessary supporting documentation.
- Draft and send good faith letters to clients, vendors, or financial institutions to address unprocessed or delayed payments.
- Communicate proactively through good-faith letters to explain the circumstances of payment delays, and request waivers for any associated late fees or penalties.
- Establish clear process guidelines and standard operating procedures (SOPs) for the newly integrated process to ensure operational consistency and efficiency.
Quality Analyst
Housing.com
Mumbai
03.2015 - 01.2016
- Auditing the Real Estate properties live on official website and Data fudging done by Data collectors and highlighting the fudging cases to City Manager.
- To keep track on highlighted fudging cases and getting Data collectors penalized for the cases.
- Coordinating with Data Quality and Customer Support Team.
- Mapping city-wise data collectors for specific localities whenever required, and cross-checking the status of the pending properties.
Associate
First Source Solutions Ltd
Mumbai
06.2013 - 03.2015
- Solving customers query related to Axis Bank Internet Banking via emails.
- Forwarding customers query to the relevant department if not pertaining to Axis Bank Internet Banking.
- Forwarding the customer's query to the relevant department if it does not pertain to Axis Bank Internet Banking.
- Customers and branch related queries forwarding to their relevant branch by tracking regular follow up with them and getting the issue resolved.
Education
Masters in Commerce -
Mumbai University
Mumbai01-2013
Bachelor in Commerce -
Mumbai University
Mumbai01-2010
Class XII -
Maharashtra Board
01-2007
Class X -
Maharashtra Board
01-2005
Skills
- Merchant onboarding
- Training and mentoring
- Problem solving
- Process enhancement
Timeline
Senior Associate III
Fiserv Inc
01.2016 - Current
Quality Analyst
Housing.com
03.2015 - 01.2016
Associate
First Source Solutions Ltd
06.2013 - 03.2015
Masters in Commerce -
Mumbai University
Bachelor in Commerce -
Mumbai University
Class XII -
Maharashtra Board
Class X -
Maharashtra Board