YASINEE NARONGSAK
Bangkok
Summary
Commercially driven IT sales and POS solutions professional with over seven years of experience overseeing more than 200 merchant accounts within Shopee Thailand. Proven track record of surpassing sales targets by consistently achieving over 120% month-on-month performance through consultative solution selling, merchant growth strategies, and relationship management.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Senior Sales Operations & POS Solutions Specialist
Shopee Thailand
Bangkok
01.2018 - Current
- Manage a portfolio of 200+ active Shopee Food merchants, acting as the primary business and technical advisor.
- Consistently exceed monthly commercial KPIs, achieving over 120% sales performance through consultative selling and merchant engagement.
- Recommend appropriate POS hardware and software solutions based on merchant operational requirements.
- Lead end-to-end merchant onboarding including solution consultation, installation coordination, configuration and user training.
- Drive merchant revenue growth through campaign recommendations, product adoption and sales optimisation initiatives.
- Partner with Product, Operations and Technical teams to resolve complex issues and improve merchant experience.
- Maintain accurate CRM records and operational reporting using Shopee CRM, Microsoft Excel and Google Workspace.
- Provide post-sales support while ensuring high service standards and long-term merchant retention.
- Identify workflow improvements that enhance operational efficiency and merchant satisfaction.
- Coach new team members on products, sales processes and merchant engagement best practices.
- Managed 200+ merchant accounts.
- 120%+ monthly sales achievement.
- End-to-end POS implementation and training.
- Revenue growth and advertising campaign support.
- Cross-functional collaboration across Sales, Product and Operations.
Education
Master of Communication Arts - Marketing
University of the Thai Chamber of Commerce
01.2024
Bachelor of International Marketing -
Rajamangala University of Technology Tawan-Ok
01.2017
Skills
- IT Sales
- Inside Sales
- B2B Sales
- Account Management
- Vendor & Merchant Management
- POS Solutions
- Technical Sales
- Sales Operations
- CRM
- Business Development
- Solution Selling
- Product Demonstrations
- Merchant Onboarding
- Revenue Growth
- Stakeholder Management
- Process Improvement
- POS Software
- Team player
- Technical troubleshooting
- POS Hardware
- Sales Reporting
- Data Analysis
- POS implementation
- Adaptive problem solving
- Merchant onboarding
Languages
Thai
Proficient
C2
English
Upper Intermediate
B2
Professional Highlights
- Managed 200+ merchant accounts.
- 120%+ monthly sales achievement.
- End-to-end POS implementation and training.
- Revenue growth and advertising campaign support.
- Cross-functional collaboration across Sales, Product and Operations.
Timeline
Senior Sales Operations & POS Solutions Specialist
Shopee Thailand
01.2018 - Current
Master of Communication Arts - Marketing
University of the Thai Chamber of Commerce
Bachelor of International Marketing -
Rajamangala University of Technology Tawan-Ok