Sujay Terdal

Hunting:

• Specialize in identifying, targeting, and successfully onboarding new merchants, focusing on SMBs, startups, and industries such as quick commerce,NBFCs, real estate, ISPs, and utility sectors.
• Drove new merchant onboarding, overseeing key stages including risk and compliance, legal documentation, and integration coordination.
• Managing a seamless transition from initial negotiations to go-live, ensuring an optimal merchant experience, and long-term relationship building.
• Collaborated cross-functionally with internal teams to align processes, and guarantee smooth execution and merchant satisfaction.
• Demonstrated deep product knowledge in pay-ins, payouts, API integration, and SaaS solutions, coupled with a strong consultative sales approach, tailoring payment solutions to meet specific merchant needs.
• Overseeing issues such as chargebacks and fraud cases.

Farming:

• Managing a diverse portfolio, overseeing B2B merchants, with the majority of merchants from the NBFC, BFSI, and travel sectors. Leveraging upsell and cross-sell opportunities to increase wallet share with Easebuzz.
• Primary contact for all B2B merchant inquiries and escalations, providing timely and effective payment solutions.
• Cultivated and sustained relationships with merchants, ensuring high levels of retention and satisfaction.
• Analyzed merchant experience data to pinpoint areas for enhancement in service delivery, satisfaction, and loyalty.
• Delivered customized payment solutions to businesses, including recommending and implementing API integrations.
• Oversaw merchant onboarding processes, ensuring a seamless transition to product/service usage.
• Systematically identified and improved merchant experience throughout the lifecycle,
  influencing product roadmap and updates
• Monitored merchant support tickets/issues, taking prompt and appropriate actions to resolve them.
• Generated detailed bi-monthly performance reports to track and measure merchant satisfaction levels.
• Analyzed customer data, trends, and reports to identify areas of improvement in the sales process.

As a Key Accounts Management Intern at Easebuzz, I was entrusted with managing and nurturing key accounts to ensure their long-term satisfaction and loyalty.

My primary responsibilities included:

• Achieving monthly activation targets: Consistently met activation goals, driving growth and engagement among key accounts. Monthly merchant reactivation count: 50.
• Data Management: Regularly updated and maintained accurate merchant records, ensuring seamless communication and operational efficiency.
• Enhancing Gross Monthly Volume: I played a crucial role in addressing merchant concerns and resolving issues, ultimately contributing to the growth of the gross monthly volume.
• Cross-selling and upselling Easebuzz products: Identified strategic opportunities to both cross-sell and upsell additional Easebuzz products and services, enhancing merchant value, and driving increased company revenue.

Throughout my internship, I honed my communication and problem-solving skills while gaining a comprehensive understanding of key account management strategies and best practices, which were recognized by the company and rewarded with a Pre-Placement Offer.

Relationship Officer in the Payment Gateway division at HDFC Bank, responsible for cultivating and maintaining strong, long-term client relationships to drive profitability, and achieve business objectives.

Client Engagement: Successfully conducted over 120 client meetings, delivering tailored advice and solutions to meet their specific needs.
Key Achievements: Exceeding CASA Targets: Surpassed the set targets by acquiring more than 60 CASA (Current Account Savings Account) customers, significantly contributing to the growth of the bank’s deposit base.

Relationship Building: Developed and maintained strong client relationships, enhancing customer loyalty and satisfaction.
Industry knowledge: Gained deep insights into the payment gateway industry and banking sector, strengthening my expertise in financial products and services.