NEHA VISHWAKARMA
Leading Operations For Indonesian Client Projects
Mumbai,MH
Summary
Results-driven Operations Team Leader with 7+ years of experience in customer service, operations, and project management across banking, finance, and service sectors. Skilled in process optimization, Power BI data analysis, Excel dashboards, and team management.
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Team Leader – Operations
Support Direct Pvt. Ltd.
10.2021 - Current
- Lead the operations team responsible for managing and executing projects for Indonesian clients, ensuring smooth coordination across departments, timely project delivery, adherence to client requirements, and maintenance of high service quality.
- Oversee workflow planning, monitor project performance, resolve operational challenges, and act as the key point of contact between internal teams and Indonesian stakeholders.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Back Office Executive
Ovok Multiservices Pvt. Ltd.
02.2021 - 10.2021
- Handled loan services, documentation and backend operations.
- Ensured timely completion of projects, prioritizing tasks based on deadlines and importance.
- Maintained a high level of confidentiality, safeguarding sensitive information pertaining to company operations and client transactions.
- Handled complex customer inquiries, resolving issues promptly and professionally while maintaining excellent customer service standards.
Sr. Customer Service Executive
MLN Globalbiz Pvt. Ltd.
07.2020 - 02.2021
- Managed backend support and customer service requests.
- Reviewed associate performance to identify training needs.
- Engaged clients in person and over phone to answer questions and address complaints.
- Maintained high-quality standards by regularly monitoring calls and providing constructive feedback to team members.
Customer Service Executive
Indiabulls Ventures Ltd.
08.2018 - 05.2020
- Handled loan disbursement process and document verification.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Operations Executive
First Flight Couriers Ltd.
09.2016 - 07.2018
- Managed courier operations and client servicing.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
B.Com - Banking & Insurance
Mumbai University
Mumbai, India01-2015
HSC - Commerce
Mumbai University
Mumbai, India01-2012
SSC -
Maharashtra Board
Mumbai, India01-2010
Skills
Effective team management
Project coordination
Effective client relations
Team leadership
Teamwork and collaboration
Work planning
Team motivation
Problem-solving
EXPERTISE
- Leadership
- Team Management
- Process Improvement
- Customer Service
- Data Analysis
- Problem Solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Leader – Operations
Support Direct Pvt. Ltd.
10.2021 - Current
Back Office Executive
Ovok Multiservices Pvt. Ltd.
02.2021 - 10.2021
Sr. Customer Service Executive
MLN Globalbiz Pvt. Ltd.
07.2020 - 02.2021
Customer Service Executive
Indiabulls Ventures Ltd.
08.2018 - 05.2020
Operations Executive
First Flight Couriers Ltd.
09.2016 - 07.2018
B.Com - Banking & Insurance
Mumbai University
HSC - Commerce
Mumbai University
SSC -
Maharashtra Board