NEHA M JINDAL
Product Manager
CHANDIGARH
Summary
Diligent Senior Product Manager offering 10.6 years of success in product roadmap development, market research and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Product Manager , Asset Products ( CV & CE Loans
ICICI Bank Ltd.
Mumbai
04.2013 - Current
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
- Drive Sales team to achieve Product Penetration KPIs.
- Directed planning and budgeting efforts.
- Prioritized roadmap in order to achieve product goals and metrics.
- Compiled product and customer data to generate informed profit projections.
- Dealership Management & Manage Alliance Business Portfolio.
- Measure Profitability via NIM aggregators
- Analyzed metrics to measure product performance.
Collection Analyst ( CV & CE Loans )
ICICI Bank Ltd.
Mumbai
04.2020 - 03.2021
- Collaborated on collection and dispute resolution issues.
- Identified and discussed with management opportunities for improvements to procedures and internal controls.
- Critical analysis Data of Debt Service Management Group for ensuring minimizing Credit Loss & reduce NPA.
- Built healthy Commercial Vehicle & Construction equipment Portfolio and reduce Bucket wise Risk involve.
- Understanding NPA portfolio and recommend required resolution for Repossession.
- Drove the Repossession Process Agency Allocation with lead team.
- Built CAPS ( Collection Application Process System ) and required training to field team.
- Bucket wise data Analysis of Opening Debtors & Fresh Bounce of every EMI cycle.
- Provide legal and technical support to meet customer requirements
- Achieved performance goals on consistent basis.
- Handled 25 outbound and inbound calls daily with goal of collecting owed debt.
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
- Trained new team members on scripts, company services and performance strategies and provided mentoring.
Relationship Manager
ICICI Bank Ltd
Mumbai
02.2012 - 03.2013
- Sourcing Asset Product Loan ( Commercial Vehicle & Construction Equipment ) for Location Mumbai & Sub Urban Area.
- Worked closely with Credit , Operation & RCU departments to facilitate communication and deliver personalized solutions to customers.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built Customer Relationship to maintain healthy Portfolio.
- Drove the Construction equipment loans and have sourced 22 Cr in Aug 2012 which is all time high in PAN India.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Supported end-to-end credit management process, submitted complete loan documentation and supported credit originations for credit compliance.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Education
MBA - Banking And Finance
Manipal Academy of Higher Education
Banglore 05.2011 - 05.2014
B.Com ( H) - Accounting And Business Management
Tilka Manjhi University
01.2007 - 01.2010
Skills
Strategic planning
Certification
Advanced Credit & Risk Management
Timeline
Collection Analyst ( CV & CE Loans )
ICICI Bank Ltd.
04.2020 - 03.2021
Advanced Credit & Risk Management
04-2015
Leadership Development Programme - T A Pai Management Institute, Manipal
10-2013
Product Manager , Asset Products ( CV & CE Loans
ICICI Bank Ltd.
04.2013 - Current
Relationship Manager
ICICI Bank Ltd
02.2012 - 03.2013
[NCFM] License - [2011 - 2016 ]
09-2011
MBA - Banking And Finance
Manipal Academy of Higher Education
05.2011 - 05.2014
B.Com ( H) - Accounting And Business Management
Tilka Manjhi University
01.2007 - 01.2010
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