Summary
Overview
Work History
Education
Skills
Timeline
Generic

Neil Jesudassan

Customer Success Manager
Chennai,TN

Summary

A results-driven Customer Relationship Manager with over a decade of experience at the L&T and Tata Groups, adept at Client Relationship Management and Project Execution in the Data & Digitalization sector. I've consistently secured key clients and increased revenue share across MEA and India.

My expertise lies in cultivating strong client partnerships, ensuring smooth product and service implementation, and fostering customer retention and loyalty. I excel at identifying opportunities for upselling and cross-selling to drive revenue, particularly in optimizing maritime new building and vessel performance. Passionate about leveraging technology to solve complex business challenges and drive efficiency, I am eager to transition this comprehensive background into a Customer Success Manager role.

I am ready to apply my sharp problem-solving and analytical skills, with a focus on customer needs, to ensure tangible business value and champion the adoption of AI-powered maritime solutions, contributing directly to global sustainability.

Overview

9
9
years of professional experience

Work History

Zonal Head/ Asst Manager- Industry Relations

Larsen & Toubro Pvt Ltd
07.2024 - Current
  • Currently leading industry relations and strategic client engagement for Larsen & Toubro in India.
  • Spearheading relationships with Maritime public sector clients, including the Indian Navy and Coast Guard officials, DRDO focusing on their new build projects and AMC relationships.
  • Directly involved in ERP Asset data and software requirements, data validation, and performance monitoring, ensuring critical insights for operations.
  • Understand customer and business needs to cross-sell and up-sell the company’s services.
  • Coordinate with other sales channels to replicate successful deals.
  • Maintain account plans for existing customers highlighting profile, share and value opportunities.
  • Generated a robust sales funnel of INR 10.65 Crore.
  • Successfully created a funnel comprising emerging trend deals in Data Management & Data Governance.
  • Actively participated in large bids, including for Center Based Assessments.

Client Partner Relationship Manager

Coda Technology LLC, Dubai
09.2023 - 07.2024
  • Managed a diverse portfolio of clients, ensuring personalized attention and high-quality service delivery.
  • Provided expert guidance on product offerings, helping clients to make informed decisions based on their unique needs.
  • Created comprehensive proposals that demonstrated the company''s unique capabilities in addressing client challenges effectively.
  • key account management for its end-to-end data build up services (CMMS/ERP Asset Data, MMS Job Plans, Asset Criticality, Master Data) and Accelerators/Platforms complementing these services.

Associate Regional Manager

Tata Elxsi, Dubai
11.2021 - 04.2022
  • Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
  • Responsible for driving revenues from the assigned territory and successfully and exceeded quarterly and annual sales targets consistently.
  • Effectively managed customer relationship in key account to garner & increase additional revenue generation through upsell/cross sell approach.
  • Work with engineering team, operations, and finance teams to develop technical proposals and commercial proposals.

Specialist/Senior Engineer

Tata Elxsi, Bangalore
11.2016 - 04.2022
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.
  • Supported in implementation of application software for BCM for a leading automotive customer.
  • Supported in the validation of Autonomous Parking SW for a major European Automotive Client.
  • Supported in the development and vehicle testing of an Autonomous Driving POC.

Education

MBA - Accounting And Finance

SP Jain School of Management
Dubai, UAE
04.2001 -

Master of Technology - Automotive Electronics

Vellore Institute of Technology
Vellore, India
04.2001 -

Bachelor of Technology - Instrumentation

Karunya University
Coimbatore, India
04.2001 -

Skills

  • Customer Relationship Management
  • Key Account Management
  • Customer Success & Retention
  • Strategic Sales & Revenue Growth
  • Contracts & Negotiation
  • Project Management
  • Partner Alliance & Management
  • Data Governance & Master Data
  • Cross-functional Collaboration
  • Market Research
  • AI/Automation Adoption
  • CRM Database Management

Timeline

Zonal Head/ Asst Manager- Industry Relations

Larsen & Toubro Pvt Ltd
07.2024 - Current

Client Partner Relationship Manager

Coda Technology LLC, Dubai
09.2023 - 07.2024

Associate Regional Manager

Tata Elxsi, Dubai
11.2021 - 04.2022

Specialist/Senior Engineer

Tata Elxsi, Bangalore
11.2016 - 04.2022

MBA - Accounting And Finance

SP Jain School of Management
04.2001 -

Master of Technology - Automotive Electronics

Vellore Institute of Technology
04.2001 -

Bachelor of Technology - Instrumentation

Karunya University
04.2001 -
Neil JesudassanCustomer Success Manager