Summary
Overview
Work History
Education
Skills
Languages
Timeline
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P Somesh

P Somesh

Bengaluru

Summary

Dynamic Senior Area Manager with extensive experience at Policy Bazaar, excelling in team management and performance tracking. Proven track record in driving sales strategy and enhancing customer relationships. Adept at coaching and mentoring teams, leading to significant improvements in conversion rates and operational efficiency. Strong analytical skills complement my leadership abilities.

Overview

9
9
years of professional experience

Work History

Senior Area Manager/Zonal Head

Policy Bazaar
Bangalore
08.2022 - Current
  • Company Overview: Policybazaar is India's best & largest online insurance platform. Over 16+ million individuals are served by an Indian insurance aggregator and multinational financial technology company based in Gurgaon.
  • Managing a team size of 5 team leaders and 40 relationship managers.
  • Managing attrition and daily shrinkage.
  • Team huddles, daily reports and reviews, meeting daily, and MTD projections.
  • Tracking the NOP from the meeting with customers from offline business, and from real-time CC conversions on closures.
  • Visiting the zone-wise branch offices (across the South) regularly to fix the lack of conversions over offline visit sales, and addressing the issues, and coaching them on areas of improvement.
  • Weekly reviews for team leads to deliver performance against the targets.
  • Weekly reviews and daily connections with Business Heads on zonal performance.
  • Motivating each team member, guiding, coaching, and monitoring their performance, and implementing corrective actions as required.
  • Handling team leaders, RMs, and shop floor escalation calls, and providing end-to-end resolutions.
  • Call calibrations and arrange refreshing training on product updates, as in timely updates.
  • Given timely and real-time feedback with a view toward improving operational and individual efficiency.
  • Regular interactions with Business Heads on MOM incremental achievements and continuing with expansion within the zone (entire South).
  • Strategizing and implementing the input metrics to scale up the conversions, and ensuring the targets and visits/appointments.
  • Administratively managing a team of Team Leaders, Sales Executives, and Relationship Managers, inclusive of offline and online.

Team Manager

Lets Transport
Bangalore
01.2019 - 05.2022
  • Team management of the Sales and Ground teams, along with Internal Partner support and the escalation desk.
  • Tracking sales, ground and partner support team performance, and implementing activities related to the product to improve sales numbers and revenue through team leaders.
  • The team's individual target, as well as the unit's qualitative and quantitative targets, are met.
  • Handling team and shop floor escalation calls, and providing end-to-end resolutions.
  • Managing internal and external audits.
  • Quality check and feedback sharing.
  • Revenue management and finance interactions.
  • Field ops review and client meetings, and onboarding new clients on business proposals.
  • Expansion of agent channels, Margin Drive’s, onboarding new products, and upselling modules.

Team Leader

Intelenet Global Services Pvt Ltd
Bangalore
08.2017 - 01.2020
  • Company Overview: Intelenet Global Services
  • As part of team management, I have done shrinkage and attrition management, team review, and team recruitment.
  • As a part of Data Management, I have done data distribution between teams, data performance in FTD and MTD, and tracking of PAN India data performance.
  • Coordination with the local branch manager and territory manager.
  • Dividing appointments in a ratio.
  • Arranging meetings with clients on requested appointments.
  • Managing the MET ratio.
  • Tracking the number of NOPs from the meeting with clients.

Customer Service Executive

Intelenet Global Services Pvt Ltd
Bangalore
07.2016 - 08.2017
  • Company Overview: Intelenet Global Services
  • Explanation of HDFC Life products through outbound calls.
  • Arranging a customer appointment with a relationship manager.

Education

Bachelor of Computer Applications -

CV RAMAN UNIVERSITY
01-2017

12th -

RK VIDHYALAYA
01-2014

SSC - Science

SREE HARSHA VIDHYANIKETHAN
01-2012

Skills

  • Team management
  • Attrition management
  • Performance tracking
  • Sales strategy
  • Data analysis
  • Customer relationship management
  • Problem solving
  • Leadership development
  • Coaching and mentoring
  • Process improvement

Languages

Telugu
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Tamil
Advanced (C1)
C1
Kannada
Advanced (C1)
C1

Timeline

Senior Area Manager/Zonal Head

Policy Bazaar
08.2022 - Current

Team Manager

Lets Transport
01.2019 - 05.2022

Team Leader

Intelenet Global Services Pvt Ltd
08.2017 - 01.2020

Customer Service Executive

Intelenet Global Services Pvt Ltd
07.2016 - 08.2017

Bachelor of Computer Applications -

CV RAMAN UNIVERSITY

12th -

RK VIDHYALAYA

SSC - Science

SREE HARSHA VIDHYANIKETHAN

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