RAJESH GUGLANI
NEW DELHI
Summary
- Seeking assignments with an organization of repute.
HOTEL MANAGEMENT GRADUATE, Proficient with various computer applications. Possess strong communication and interpersonal skills. A quick learner with the ability to work under pressure and meet deadlines. I am enthusiastic in everything I do, I strive to always be helpful, polite and happy. My strength lies in my hard work, teamwork, and the need to achieve and contribute toward common goals. I aim to grow with the organization while learning and gaining experience in a progressive organization. Throughout my career, I have always sought challenging assignments that would offer me the opportunity to further my learning. I have been guided by honesty, integrity, and perseverance, and never lost sight of the big. Picture. Seeking a challenging and responsible job with a progressive organization, where I can channel my work abilities by crafting a career in the field of Retail operations where my individual growth is a subset to organization's growth. Seasoned Senior Manager knowledgeable about reporting, budget administration and compliance. Successful at providing regular updates to executive leadership. Offering advanced planning, problem-solving and presentation skills developed over 18 years in Retail industry.
Overview
9
9
years of professional experience
Work History
Zonal Head Operations
Big Basket Pvt. Ltd (A TATA GROUP)
08.2015 - Current
- Monitored stock levels and wrote timely order supply requests to replenish merchandise
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records
- Completed opening and closing procedures each day
- Solicited customer feedback to understand customer needs and constantly improve product offerings
- Acted as liaison between staff and management to maintain two-way communications that improved store performance
- Led regular staff performance reviews to provide guidance and support for individual development
- Kept awareness of competitor activity and developed ideas to promote store
- Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise
- Set SMART goals for store team, developing staff abilities, and increasing sales performance
- Maintained strong partnership with Operations Manager to keep alignment and timely communication.
Restaurant General Manager
Devyani International Pvt Ltd.
- 06.2015
- Responsible for end to end store operations & also to lead, motivate and develop a team of 35-40 members to maximize profits.
- Consistently creating a welcoming environment for customers by greeting and assisting as well as quickly responding to customer inquiries and needs.
- Utilizes company toolset diagnose opportunities and develops action plans to improve performance.
- Forecasts/reforest business, focusing on productivity to meetsales goals.
- Identifies opportunities to achieve sales target by home deliveries and pickup deliveries.
Store Manager
Dominos India Pvt Ltd.
01.2005
- Regularly communicates with teams to discussstrengths, opportunities, and trends in business.
- Partnering with corporate office personnel to increase sales, drive/promote merchandise categories, and expand markets.
- Ensures all pricing, benchmarking, signage and displays are always up to date.
- Responsible for controlling inventory stock levels and reordering as necessary within budget
- Managing and controlling shrinkage.
Education
3Yrs Advance Degree in Hotel Management -
Holmes Glen Institute of Tafe
Melbourne07-2002
High School -
G.B.S.S.School
01.1999
Metric -
N.D.P.School
01.1997
Skills
- Retail Strategy
- Store Management
- Visual Merchandising
- Category Management
- Continuing education in International Business
- Service Marketing and Customer Relationship Management
- Cross-Cultural Consumer and Industrial Buyer Behavior
- Customer Focus
- Team Management
- Staff Development
- Motivational Leadership
- Loss Prevention
- Inventory Management
- Team building
- Brand Promotion
- Building Customer Loyalty
- Team Collaboration
- Problem-solving aptitude
- Damaged goods returns
- Analytical Skills
- Meeting Sales Goals
- Marketing Strategies
- International Trade Practices
- Procedures, and Documentation
- Global Strategic Management
- IT Skills in MS- Office & Internet
- Innovation Skills
Accomplishments
- Recognized the best (RGM) in 2014-15 by C.O.O.
- Achieved the (Rolex Award) in jubilant food works in 2010-11.
- Have been elevated thrice in Big-Basket from Store Manager to Ops Head and from Ops Head to Zonal Head Operations.
Job Profile
- Retail Strategy
- Store Management
- Visual Merchandising
- Category Management
- Continuing education in International Business
- Service Marketing and Customer Relationship Management
- Cross-Cultural Consumer and Industrial Buyer Behavior
- International Trade Practices
- Procedures, and Documentation
- Global Strategic Management
Personal Information
- Height: 5 feet 8 Inches
- Date of Birth: 04/25/81
- Marital Status: Married
Other responsibilities
- Handling approx. 2500 Home Deliveries every day
- Handling approx. 8cr.
- Handling Store P&L and Analyzing the Profit and additional expenses to control.
- Recruiting, training, supervising and appraising staff.
- Managing budgets & Expenditures.
- Maintaining statistical and financial records.
- Always taking care of all OKR and maintaining to achieve the highest score in every month.
- Dealing with customer queries and complaints.
- Overseeing pricing and Inventory control.
- Understood what drives overall business success and prioritized and delivered quality results.
- Kept awareness of competitor activity and developed ideas to promote store.
- Acted as liaison between staff and management to maintain two-way communications that improved store performance.
Languages
- English
- Hindi
- Punjabi
Hobbies and Interests
- Interacting with people.
- Internet surfing.
Training
- Industrial Exposure Training at the Grand Hyatt, 2000
- Management Trainee at the Submarine sandwiches Pvt. Ltd., 2003-05
Languages
Punjabi
First Language
English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2
Currentplace
D-136, Jail Road, Fateh Nagar, New Delhi-110018
Timeline
Zonal Head Operations
Big Basket Pvt. Ltd (A TATA GROUP)
08.2015 - Current
Store Manager
Dominos India Pvt Ltd.
01.2005
Restaurant General Manager
Devyani International Pvt Ltd.
- 06.2015
3Yrs Advance Degree in Hotel Management -
Holmes Glen Institute of Tafe
High School -
G.B.S.S.School
Metric -
N.D.P.School
Similar Profiles
HARIHARAN RHARIHARAN R
Executive HR at Big basket A Tata enterprises pvt LtdExecutive HR at Big basket A Tata enterprises pvt Ltd
S.Nithish KumarS.Nithish Kumar
F & V Buyer at TATA Big BasketF & V Buyer at TATA Big Basket
Divyanshu TiwariDivyanshu Tiwari
Business Development Manager at Tata Big BasketBusiness Development Manager at Tata Big Basket
NIRPREET KAURNIRPREET KAUR
Partner at Lex Jurists, Advocates & SolicitorsPartner at Lex Jurists, Advocates & Solicitors
Deepanshu AroraDeepanshu Arora
Deputy Manager at Saatvik Green Energy LimitedDeputy Manager at Saatvik Green Energy Limited