Nelaturi Mohan Krishna
Associate Manager-Customer Success
Hyderabad
Summary
Service-oriented Associate Manager with commitment to excellence and more than 5 years of experience. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
10
10
years of professional experience
Work History
Associate Manager Customer Success
CEIPAL India Pvt Ltd
05.2022 - Current
- Promoted to Leadership role in 2022 and Managed Team of 11 with handling Enterprise Accounts including Accounts myself, managed and Supported 320 Clients with Team of 11 with MRR $130K and with Very Less Churn, and highest Win back Clients
- Host Webinars & Training Sessions to educate clients of product updates and benefits to increase Tool Adoption and Drive opportunities to ask for referrals, reviews, and testimonials
- Suggest product capabilities that would further help their business workflow based on client Feedbacks.
- Optimized workflow processes to reduce bottlenecks and increase overall effectiveness
Business Implementation specialist
CEIPAL India Pvt Ltd
03.2020 - 04.2022
- My role is to manage implementations Post Sale of product and Drive onboarding and implementation process in accordance with organizational workflow of clients
- Schedule Portal Management sessions for Recruiters, BDMs, Admins, and HR/Immigration Teams
- Aim to manage implementations, problems, issue resolution, communications, and status of important initiatives
- Schedule Portal Management sessions for Recruiters, BDMs, Admins, and HR/Immigration Teams.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process
Global IT Support Specialist
DIEBOLD NIXDORF India private limited
04.2017 - 12.2019
- My role is to provide L1 Support to all internal IT applications, Reporting Priority outage tickets and engaging MIM teams for Swift Resolution
- Supervisor Role: I’m responsible for Running shift and Scheduling people to Shifts and team leaves management based on requirement
- Responsible to drive the shift towards meeting SLA targets for the day
- Share Knowledge and process updates to team, as I’m a part of Migration team for Diebold Pvt ltd and Wincor Nixdorf Pvt ltd Company merging Process in 2018.
Technical support
DELL INTERNATIONAL SERVICES India Private Limited
07.2016 - 01.2017
- My Role is to troubleshoot issues related to both Computer hardware and software issues
- Responsible to help customers through Phone support till Resolution and closure of the ticket and dispatching warranty parts and assigning service calls if required.
Customer service professional
SITEL INDIA Hyderabad
07.2014 - 02.2016
- My Role is to help and troubleshoot Internet and email issues for EarthLink internet service provider Process and responsible for Solving customer issues through Phone support.
Education
CSE, Graduation -
Andhra University
VishakapatnamIntermediate, Intermediate - undefined
Skills
Account Management
undefinedPersonal Information
- Date of Birth: 07/04/1990
- Marital Status: Unmarried
Timeline
Associate Manager Customer Success
CEIPAL India Pvt Ltd
05.2022 - Current
Business Implementation specialist
CEIPAL India Pvt Ltd
03.2020 - 04.2022
Global IT Support Specialist
DIEBOLD NIXDORF India private limited
04.2017 - 12.2019
Technical support
DELL INTERNATIONAL SERVICES India Private Limited
07.2016 - 01.2017
Customer service professional
SITEL INDIA Hyderabad
07.2014 - 02.2016
CSE, Graduation -
Andhra University
Intermediate, Intermediate - undefined
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