

Quality Analyst supporting international US process environments with a service mindset shaped by call centre sales, customer support, and issue handling. Brings exposure to telecom and airline workflows, plus multilingual communication in English, Hindi, Kannada, and Konkani, to help assess interactions with consistency. Well suited to reviewing frontline conversations, identifying gaps in execution, and supporting clearer customer outcomes across sales follow-up and field coordination.
Sales pipeline management
Lead qualification
CRM management
Sales reporting
Territory planning
Account management
Client retention
Upselling
Cross-selling
Escalation handling