Summary
Overview
Work History
Education
Skills
Interests
Declaration
Timeline
Generic
Nelson Borges

Nelson Borges

Quality Analyst
Hubli

Summary

Quality Analyst supporting international US process environments with a service mindset shaped by call centre sales, customer support, and issue handling. Brings exposure to telecom and airline workflows, plus multilingual communication in English, Hindi, Kannada, and Konkani, to help assess interactions with consistency. Well suited to reviewing frontline conversations, identifying gaps in execution, and supporting clearer customer outcomes across sales follow-up and field coordination.

Overview

4
4
Languages
7
7
years of professional experience

Work History

Associate

FIRST SOURCE SOLUTION PVT. LTD.
  • Provided customer support in first source solution pvt. ltd. call centre for 3 years in Hubli.
  • Engaged with clients in call centre for 3 years.

Customer Sales Associate

AEGIS
  • WORKED IN AEGIS AS CUSTOMER SALES ASSOCIATE FOR INTERNATIONAL PROCESS(US PROCESS FOR SPIRIT AIRLINES)
  • INTERNATIONAL PROCESS(US PROCESS FOR SPIRIT AIRLINES)

Customer Sales Executive and Field Executive

DOCOMO TELECOM
  • WORKED IN DOCOMO TELECOM AS CUSTOMER SALES EXECUTIVE AND FIELD EXECUTIVE

Sales Manager

AIRTEL
  • WORKING IN AIRTEL AS A AUTHORIZED PARTNER OF BHARTI AIRTEL LIMITED AS A SALES MANAGER
  • BHARTI AIRTEL LIMITED
  • AUTHORIZED PARTNER OF BHARTI AIRTEL LIMITED

Quality Analyst

FiveS Digital Pvt Ltd
09.2019 - Current

Education

SSLC - undefined

Diploma - Computer science

Degree - Bcom

Skills

Sales pipeline management

Lead qualification

CRM management

Sales reporting

Territory planning

Account management

Client retention

Upselling

Cross-selling

Escalation handling

Interests

Reading books, listening music, playing cricket

Declaration

I hereby declare that all the information furnished above is true to the best of my knowledge.

Timeline

Quality Analyst

FiveS Digital Pvt Ltd
09.2019 - Current

Degree - Bcom

Diploma - Computer science

SSLC - undefined

Sales Manager

AIRTEL

Customer Sales Executive and Field Executive

DOCOMO TELECOM

Customer Sales Associate

AEGIS

Associate

FIRST SOURCE SOLUTION PVT. LTD.
Nelson BorgesQuality Analyst