Nepe Konyak
Bangalore
Summary
Motivated individual with willingness to take on challenging roles. Quick learner, proactive at heading off issues in Operations, workflow and production. Hardworking and excels at multitasking in fast- paced environments.
Overview
8
8
years of professional experience
Work History
Partner Support Analyst
Mcafee rebranded to Musarubra Software India Private Limited
Bangalore
2017.12 - Current
- Assist in completing all new Partner Registration and onboarding into our partner ecosystem, including Partner Portal Access and Partner Program opportunity validation and approval.
- Managing Channel Programs and Specializations
- Send renewal reports to Partners, enabling them to execute sales momentum
- Point of contact to our Distributors for Order validations and provide Renewal validation queries.
- Compliance - Work closely with Legal, responsible for all Legal related matters such as issuing Letter of Authorization, Channel Agreements, Reseller agreements, MSP Schedule agreements.
- Supervises any Merger/Acquisition request from our partners, Name change, Address change request and any other compliance related queries.
Customer Service Representative
United Health Care
Bangalore
2016.01 - 2017.11
- Assigning providers to the patients in their network area.
- Research and resolve all payment problems.
- Reaching out to the billing department to collect the amount statement and maintaining in the company records.
- Maintained tracking reports for management informed of due and past due Insurance invoices.
- Collecting medical records from providers and facilities.
- Enter the accurate medical lab value received and maintain proper track of it.
- Quality checks on medical records/ bills received from various providers and facilities
Education
Master of Arts - Economics
Sri Bhagawan Mahaveer Jain College
Bangalore2014-11
Skills
- Experience with Salesforce CRM, Salesforce Lightning
- Documentation And Reporting
- MS Excel
- Data Research and Validation
- Compliance Analysis
- Multiple Priorities Management
- Time Management
- Adaptability
Accomplishments
- Promoted as Quality Analyst
- Acted as a Trainer
- Received Excellence Champion Award in Mcafee
Timeline
Partner Support Analyst
Mcafee rebranded to Musarubra Software India Private Limited
2017.12 - Current
Customer Service Representative
United Health Care
2016.01 - 2017.11
Master of Arts - Economics
Sri Bhagawan Mahaveer Jain College
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