Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
SHABDA DESHMUKH

SHABDA DESHMUKH

PUNE

Summary

Salesforce Certified Consultant/Business Analyst with over 4+ years of experience responding to shifting business needs and priorities. Well-versed in operational assessment strategies and functional analysis methodologies for businesses of different sizes. Quantitative expert with comprehensive approach to analytical projects, business reporting and process improvements.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Salesforce Consultant/Business Analyst

HDFC BANK LTD
PUNE
07.2019 - Current
  • Assigned and distributed leads to your sales team, push notifications, and measure response time
  • Create new tasks and record activity history within the customer record and simplify follow up
  • Created marketing campaigns and follow-up on collected customer data
  • Print attractive PDF reports to communicate service recommendations
  • Built intelligent workflows and gain insight to customer driving habits
  • Follow-up at the right time to improve automated messaging
  • Manage resale pricing and percentage markups
  • Worked with business stakeholders to elicit, analyze, and document business requirements, with the architects and IT Teads to facilitate the development of application solutions
  • Configured intelligent workflows send notifications and mobile alerts when status updates occur
  • Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
  • Built Dynamic Reports and Custom Dashboards for the Client including Managing Apps, Roles, Profiles and Control Users Visibility within the Salesforce Application
  • Support to consultants and technical teams including design, testing, development, and deployment of application solutions
  • Plan the execution of work through agile methodology by eliciting requirements and writing user stories.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Performed gap analysis to identify areas of improvement.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Generated standard and custom reports to provide insights into business performance.

Education

MBA - MARKETING

INDIRA INSTITUTE OF MANAGEMENT , PUNE
05.2019
  • Final Grade: 65%

Bachelor of Engineering - Information Technology

RTMNU, TGPCET
04.2017
  • Final Grade:68%

Skills

  • Proficiency with the Salesforce CRM (Classic or Lightning)
  • Large Scale Digital Transformation Project to Salesforce Cloud
  • Data Migration and Community Experience Development using the Salesforce Platform tools such as Lightning App Building / Declarative Programming
  • Customer Targeting
  • Business Processes and Procedures
  • Staff Management
  • Customer Experience Control
  • Portfolio Asset Management System
  • Sales and Marketing Support
  • Client Meetings
  • Competitive Market Analysis
  • Business Tracking
  • New Market Identification
  • Negotiation
  • Reviewed files, records, and other documents to obtain business information and key data informing responses to development requests
  • Experience with Data Analytics
  • Create Reports and Dashboards in Salesforce CRM and
  • Build complex reports and dashboards
  • Identify and interpret any patterns or useful trends in complex data sets
  • Business requirements gathering
  • Writing User Stories ans acceptance criteria
  • Knowledge of Microsoft Suite; PowerPoint, Publisher etc
  • SQL, Sales, Marketing, Service and Community Cloud knowledge
  • Collaborated with sales and marketing departments to respond to questions and concerns regarding project detail
  • Excellent Communication,administrative and leadership skills
  • Business Requirements

Certification

  • Salesforce Certified Administrator
  • Salesforce Certified Service Cloud Consultant
  • Salesforce Certified Platform App Builder
  • CBAP - Certified Business Analysis Professional

Languages

English
Hindi
Marathi

Timeline

Salesforce Consultant/Business Analyst - HDFC BANK LTD
07.2019 - Current
INDIRA INSTITUTE OF MANAGEMENT - MBA, MARKETING
RTMNU - Bachelor of Engineering, Information Technology

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