Neraj Ahmed Khan
Room No 07, Raja Singh Chawal , Subhash Nagar, Opp. Piyush Medical, Jari Mari, Kurla West
Summary
To secure a mid-level-management position with a prestigious and stable organization, wherein, my ability, experience, skills and knowledge can be utilized to the fullest, while my career graph is enhanced simultaneously towards achievement. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Manager
Bajaj Finserv LTD.
Mumbai
09.2022 - Current
- Monitoring customer accounts and ensuring timely payments are received.
- Contact the customer to collect overdue payment and resolve payment issues.
- Hiring a new vendor for business growth and maintaining vendor's data.
- Doing allocation to vendor as per business requirement.
- Train new join and monitor calls records to make sure zero escalation.
- Maintain hygiene in process related, even at ground level also.
- Discuss daily target and meeting with the team, while also maintaining MIS to be published in the team.
Deputy Manager
Bajaj Finserv LTD.
Mumbai
09.2022 - 07.2024
Team Leader
Saikrupa Enterprises
Mumbai
02.2021 - 09.2022
- Doing allocation for Team received from bank.
- Train new joined and monitor calls to make sure zero escalation.
- Maintain hygiene in process related, even at ground level also.
- Discuss daily target and meeting with the team, while also maintaining MIS to be published in the team.
Senior Financial Advisor
Azzite Claim Recovery Services LLC.
Dubai
01.2018 - 02.2020
- Debt recovery, claims settlement, loans, credit card, other outstanding, and overdue rescheduling services of various banks in Dubai, UAE.
- Dealing with the customer to understand the delinquency reason and provide them with an easy payment option or installment plan.
- Educate the customer about legal consequences ex
- Blacklisting, Al Etihad credit bureau, Police Case and Travel Ban
- Trace non-contactable customer with the help of social networks.
- Document each and every call in CRM, and follow up with the customer for a future date. Convert all promises to confirm payment.
- Ensure to meet the target every month, or the target needs to be done as set up by the client and apply a new strategy to meet the target.
Education
Bachelor of management studies (B. M. S Finance), 2014 -
University of Mumbai (S.P.D.T College of Arts, Commerce and Science, Mumbai)
Higher Secondary College (H.S.C), 2011 -
Karthika Junior College of Science & Commerce, Mumbai
Secondary School Certificate (S.S.C), 2009 -
Gulshan e millat high school, Mumbai
Skills
- Risk & management
- Performance Management
- Strategic Planning
- Negotiation
- Operations Management
- Staff Development
- Financial Management
- Business Development
- Complex Problem-Solving
Hobbies
Playing Cricket and listening to music, English, Hindi, Marathi & Urdu
Passport & DOB
P7550601
22nd December, 1995
Disclaimer
I hereby declare that the above information is correct to the best of my knowledge and appropriate references will be provided on demand.
Timeline
Deputy Manager
Bajaj Finserv LTD.
09.2022 - 07.2024
Manager
Bajaj Finserv LTD.
09.2022 - Current
Team Leader
Saikrupa Enterprises
02.2021 - 09.2022
Senior Financial Advisor
Azzite Claim Recovery Services LLC.
01.2018 - 02.2020
Bachelor of management studies (B. M. S Finance), 2014 -
University of Mumbai (S.P.D.T College of Arts, Commerce and Science, Mumbai)
Higher Secondary College (H.S.C), 2011 -
Karthika Junior College of Science & Commerce, Mumbai
Secondary School Certificate (S.S.C), 2009 -
Gulshan e millat high school, Mumbai
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