Ramaram Chowdary
Gurgaon
Summary
Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate Type systems. Effective at operating within Type regulations and Type department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Overview
10
10
years of professional experience
Work History
Senior Associate
Foundever India pvt ltd
Gurgaon
12.2023 - 09.2025
- Managed client communications to ensure timely resolution of inquiries.
- Developed training materials for new team members to enhance onboarding processes.
- Coordinated project timelines and resources for successful service delivery.
- Analyzed data trends to identify areas for operational improvements.
- Assisted in implementing quality assurance processes to maintain service standards.
- Trained new associates on operations, policies, and procedures.
Senior Claims Associate
Optum Global Solutions
Hyderabad
09.2022 - 10.2023
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Interviewed policyholders to verify information and obtain additional details.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Developed and implemented strategies to improve claim processes.
- Negotiated claim settlements with claimants and attorneys to resolve claims efficiently and fairly.
- Prepared and presented detailed reports to management on claims issues to aid in decision making.
Associate
Hinduja Global Solutions
Hyderabad
06.2015 - 05.2017
- Worked as Team lead and trainer for pilot batch of 23 new hires at Bangalore location
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
Education
B.com -
Osmania University
HyderabadIntermediate -
Board of Intermediate Education AP
MancherialSSC -
Seven Hills High School
MancherialSkills
- Ability to multitask
- Fast learner
- Team player
- Adaptability
- Time management skills
- Highly organized and efficient
- Ability to work under pressure
Timeline
Senior Associate
Foundever India pvt ltd
12.2023 - 09.2025
Senior Claims Associate
Optum Global Solutions
09.2022 - 10.2023
Associate
Hinduja Global Solutions
06.2015 - 05.2017
B.com -
Osmania University
Intermediate -
Board of Intermediate Education AP
SSC -
Seven Hills High School