NIHAR RAMINNLA
Hyderabad
Summary
Senior Executive /Profile Customer-oriented support agent with 4 years of experience overseeing 100+ large clients and successfully managing client relationships .certified support agent skilled with Salesforce .100% client satisfaction for 4 years. Productive Operations Supervisor practiced in business and employee management. Bringing many years of experience overseeing day-to-day activities and production of goods. Decisive leader and strategic problem solver with excellent communication and planning abilities.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Senior Associate
Cognizant
Hyderabad
07.2023 - Current
- Provided support to other departments as needed to meet organizational goals.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Created processes for tracking inventory and supply levels in order to prevent stock-outs or overstocking.
- Trained new employees on proper job functions and company policies and procedures.
- Identified areas of improvement and developed strategies to increase efficiency.
- Managed end-to-end SVAN workflow for Delta process, including intake, validation, case triage, and closure within defined SLAs, consistently achieving 95%+ on-time completion.
- Performed detailed document verification and data quality checks to ensure accuracy and compliance with SOPs and audit requirements, reducing rework by 20%.
Support
Examity
Hyderabad
02.2021 - 02.2023
- Company Overview: We take great pride in our ability to handle millions of assessments per year
- We maintain partnerships with more than 500 enterprise testing organizations, corporations and universities
- Notable partners include: Adobe, Epic, Tableau Software, Coursera, Duolingo, Kaplan, Indiana University, the College Board, GMAC, the University of Sydney and Western Governors University
- Assisted Students with special needs ,and served as a source of support
- We take great pride in our ability to handle millions of assessments per year
- We maintain partnerships with more than 500 enterprise testing organizations, corporations and universities
- Notable partners include: Adobe, Epic, Tableau Software, Coursera, Duolingo, Kaplan, Indiana University, the College Board, GMAC, the University of Sydney and Western Governors University
Executive
Kims hospital
Hyderabad
03.2019 - 12.2020
- Worked as senior executive at the end of the year to provide information and ensure accuracy
Education
Bachelor of Arts - Accounts
Railway Degree College
Hyderabad, TG 12.2016 - 12.2018
Intermediate - Commerce
Railway Junior College
Hyderabad, TG 12.2014 - 12.2015
Board of Secondary Education
Osmania Univeristy , Railway Mixed High school
12.2013 - 12.2013
Skills
- Teamwork
- Effective Time Management
- Ability to Multitask
- Ability to Work Under
- Pressure
- Communication Skills
- Ability to Work in a Team
- Adaptability
- Fast Learner
- Computer Skills
- Customer Service
- Hobbies
- Playing Sports ,Listening Music
- Languages
- English
- Hindi
- Telugu
Languages
English
Proficient
C2
Telugu
Proficient
C2
Hindi
Proficient
C2
Project's
- Worked as a Senior Process Associate on Delta Air Lines processes, handling complex customer and operational cases and acting as a point of escalation for the team.
- Supported day-to-day delivery, quality control, and SLA adherence for airline reservations/support workflows.
- Handled complex and high-value cases, including itinerary changes, disruptions, special service requests, and policy exceptions, ensuring policy compliance and customer satisfaction.
Declaration
- I hereby declare that all the information provided by me is true and correct to the best of my knowledge and belief.
Timeline
Senior Associate
Cognizant
07.2023 - Current
Support
Examity
02.2021 - 02.2023
Executive
Kims hospital
03.2019 - 12.2020
Bachelor of Arts - Accounts
Railway Degree College
12.2016 - 12.2018
Intermediate - Commerce
Railway Junior College
12.2014 - 12.2015
Board of Secondary Education
Osmania Univeristy , Railway Mixed High school
12.2013 - 12.2013