Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nidhi Agarwal

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cloud Support Technician

IGT solutions
01.2024 - Current
  • Deployed virtual machines into the cloud environment using tools like Terraform or CloudFormation Templates.
  • Configured and deployed cloud-based applications and services.
  • Collaborated with other IT teams such as DevOps and SRE teams to ensure smooth operations in the cloud environment.
  • Optimized cost utilization by monitoring resource usage trends and implementing cost control strategies.

Cloud Support Engineer

concentrix
10.2021 - 01.2024
  • Collaborated with other teams such as network engineering and operations personnel when needed to resolve customer issues.
  • Worked closely with internal teams to ensure that all changes are properly tested before being deployed into production.
  • Acted as an escalation point for more complex problems encountered by junior engineers working on customer issues.
  • Optimized cloud resource utilization and expenditure using cost management tools.

Cloud Support Technician

Samyak IT solution
01.2017 - 12.2019
  • Deployed virtual machines into the cloud environment using tools like Terraform or CloudFormation Templates.
  • Assisted with troubleshooting network connectivity issues between on-premise resources and those hosted in the cloud.
  • Provided recommendations on best practices for deploying applications into a multi-cloud architecture.

Education

Bachelor of Technology - Information Technology

Jagganath Institute of Information And Technology
Jaipur, RJ
04-2016

Skills

  • Virtualization Technologies
  • Disaster Recovery Planning
  • Containerization Technologies
  • container orchestration using k8
  • automation for container management
  • multiple cloud: AWS, Azure

Certification

  • Advanced certification in Cloud and Devops with IIT roorkee

Timeline

Cloud Support Technician

IGT solutions
01.2024 - Current

Cloud Support Engineer

concentrix
10.2021 - 01.2024

Cloud Support Technician

Samyak IT solution
01.2017 - 12.2019

Bachelor of Technology - Information Technology

Jagganath Institute of Information And Technology

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Nidhi Agarwal