Nidhi Agarwal
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cloud Support Technician
IGT solutions
01.2024 - Current
- Deployed virtual machines into the cloud environment using tools like Terraform or CloudFormation Templates.
- Configured and deployed cloud-based applications and services.
- Collaborated with other IT teams such as DevOps and SRE teams to ensure smooth operations in the cloud environment.
- Optimized cost utilization by monitoring resource usage trends and implementing cost control strategies.
Cloud Support Engineer
concentrix
10.2021 - 01.2024
- Collaborated with other teams such as network engineering and operations personnel when needed to resolve customer issues.
- Worked closely with internal teams to ensure that all changes are properly tested before being deployed into production.
- Acted as an escalation point for more complex problems encountered by junior engineers working on customer issues.
- Optimized cloud resource utilization and expenditure using cost management tools.
Cloud Support Technician
Samyak IT solution
01.2017 - 12.2019
- Deployed virtual machines into the cloud environment using tools like Terraform or CloudFormation Templates.
- Assisted with troubleshooting network connectivity issues between on-premise resources and those hosted in the cloud.
- Provided recommendations on best practices for deploying applications into a multi-cloud architecture.
Education
Bachelor of Technology - Information Technology
Jagganath Institute of Information And Technology
Jaipur, RJ04-2016
Skills
- Virtualization Technologies
- Disaster Recovery Planning
- Containerization Technologies
- container orchestration using k8
- automation for container management
- multiple cloud: AWS, Azure
Certification
- Advanced certification in Cloud and Devops with IIT roorkee
Timeline
Cloud Support Technician
IGT solutions
01.2024 - Current
Cloud Support Engineer
concentrix
10.2021 - 01.2024
Cloud Support Technician
Samyak IT solution
01.2017 - 12.2019
Bachelor of Technology - Information Technology
Jagganath Institute of Information And Technology
Similar Profiles
Ravi KumarRavi Kumar
Team Leader at IGT SolutionsTeam Leader at IGT Solutions
Palkumar KatariyaPalkumar Katariya
Sales Coordinator at IGT SolutionsSales Coordinator at IGT Solutions
Ruchie SimonRuchie Simon
Senior Manager - Operations at IGT SolutionsSenior Manager - Operations at IGT Solutions
Chadrist RobertsChadrist Roberts
Machine Operator at IGT SolutionsMachine Operator at IGT Solutions
Mike MayerMike Mayer
Cloud Support Technician at Securitas Electronic SecurityCloud Support Technician at Securitas Electronic Security