Summary
Overview
Work History
Education
Skills
ACHIEVEMENTS
DECLARATION
Timeline
Hi, I’m

Nidhi Kumari

Asst Director - CRM
Noida
Nidhi Kumari

Summary

Detail-oriented administrative and operations professional with 10+ years of experience supporting project execution, client coordination, documentation, and reporting. Proven ability to manage cross-functional teams, handle vendor and customer communication, and ensure timely closures. Strong background in IT fundamentals with hands-on experience in CRM, operations, and project handling.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
years of professional experience

Work History

Madman Technologies

Assistant Director – CRM & Operations
02.2022 - Current

Job overview

  • Prepare and maintain installation, compliance, and project closure reports
  • Coordinate with technical teams for site visits, issue resolution, and closures
  • Follow up with customers for approvals, signatures, and documentation
  • Handle daily MIS reporting and support management decision-making
  • Manage operations and project execution while handling a team of 10–15 members
  • Coordinate with vendors and internal teams to ensure timely delivery and compliance

INTRAVO Technologies (Formerly RT Outsourcing – HP Customer Service Wing)

Graduate Trainee Engineer
05.2008 - 09.2010

Job overview

  • Handled customer queries through email communication
  • Generated daily MIS and performance reports
  • Supported customer interface operations for HP services

Education

NIIT
Faridabad

Short Term Course from Dot Net & Web Designing
01.2012

University Overview

GPA: 69%

Institute of Electronic & Telecommunication Engineers (IETE)
New Delhi

B.Tech from Computer Science & Engineering
01.2008

University Overview

GPA: 69%

DAV Public School
Giridih

Intermediate from CBSE
01.2004

University Overview

GPA: 70%

DAV Public School
Giridih

High School from CBSE
01.2002

University Overview

GPA: 68%

Skills

Administrative & Operations Coordination

Client & Stakeholder Communication

Documentation, Compliance & Reporting

Vendor & Site Coordination

CRM & MIS Reporting

MS Office (Excel, Word, PowerPoint, Outlook)

Team Handling & Follow-ups

ACHIEVEMENTS

Best Employee Award – 2009, Valuable GEM & ACE of Initiative Award – 2023–24

DECLARATION

I hereby declare that the above information is true and correct to the best of my knowledge. Place: Noida Name: Nidhi Kumari

Timeline

Assistant Director – CRM & Operations

Madman Technologies
02.2022 - Current

Graduate Trainee Engineer

INTRAVO Technologies (Formerly RT Outsourcing – HP Customer Service Wing)
05.2008 - 09.2010

Institute of Electronic & Telecommunication Engineers (IETE)

B.Tech from Computer Science & Engineering

DAV Public School

Intermediate from CBSE

DAV Public School

High School from CBSE

NIIT

Short Term Course from Dot Net & Web Designing
Nidhi KumariAsst Director - CRM