Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Nidhi Manocha

Nidhi Manocha

Mumbai

Summary

Dynamic Operations Business Analyst and UAT Tester at BNY, with a proven track record in Global Payments and Treasury Services Operations and Change management. Spearheaded successful project completions with zero critical defects, leveraging expertise in SWIFT and agile methodologies. A proactive leader, consistently collaborating with cross-functional teams to achieve exceptional results.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Ops BA & UAT Tester - Ops Change (Payts & Tsry)

BNY
Pune
10.2022 - Current
  • Collaborated with business and tech teams to validate requirements.
  • Spearheaded UAT execution for a global payments platform.
  • Delivered stakeholder reporting, team mentoring, and UAT lifecycle ownership.
  • Developed detailed test cases based on functional specifications and user stories.
  • Participated in sprint planning meetings to define testing requirements and scope.
  • Documented test results and communicated findings to project stakeholders regularly.
  • Contributed to the successful completion of the CANE project as an Ops Business Analyst and UAT Tester for 40+ applications, which extended the custody account numbers from 6 to 7 or 8 digits, and achieved go-live with zero critical defects.
  • Utilized bug tracking systems such as JIRA to report, track and resolve identified issues.

Team Leader

Intellipaat Software Solutions Pvt. Ltd.
Bengaluru
01.2020 - 09.2022
  • Role: Managing, monitoring, and upskilling a team of 21 inside sales executives in EdTech.
  • Responsibilities/Achievements:
  • Consistent performer with a month-over-month increase of approximately 35% over the last six months.
  • Call audits, providing regular feedback to the team members.
  • Managing recruitment, objective setting, coaching, and performance monitoring of team members.

Sr. Program Advisor

Emeritus
Mumbai
10.2018 - 11.2019
  • Role: Inside sales/consultative selling – online executive courses for professionals.
  • Responsibilities and Achievements:
  • Consistently overachieved revenue targets month on month.
  • Promoted as a team coach within six months.
  • Zero fatal quality errors, and multiple appreciations for call handling skills.

Sr. Executive - A/R & Trade

General Mills
Mumbai
03.2017 - 03.2018
  • Process: ‘Order to Cash’ division in the Finance Department.
  • Role / Responsibilities:
  • Make prompt and accurate accounting of customer invoices, and manage customer aged trial balance as per the agreed SLAs and goals, ensuring no aged items are pending to be actioned.
  • Adherence to all audit control requirements and SOX requirements.
  • Processing the customer’s promotional invoices.
  • Highly competent user of SAP accounting and reporting software system.

Senior Associate

Willis Processing Services (India) Pvt. Ltd.
Thane
09.2014 - 12.2016
  • Process: Accounts Receivable/Accounts Payable. Inter-company reconciliation and accounting, and the international accounting team (UAE-migrated process).
  • Role / Responsibilities:
  • Receiving, identifying, and encoding all incoming cash, such as wire transfers, checks, foreign currency payments, and bank drafts (lockbox), with the corresponding entry or invoice billed in our books.
  • Understand individual portfolio requirements (KYC), and proactively service the client portfolios.
  • Collection of claim funds from the carriers and paying them to the clients within the SLA of three working days, through wire or checks.
  • Handled intercompany reconciliation between various Willis offices globally, reducing the volume and value of unreconciled items to 3% every month.
  • Achievements:
  • Conducted various sessions at the A&S level and Awarded as 'Above and Beyond the Call of Duty Award' for hosting events, conducting sessions & grooming team members.
  • Identified and proposed how to mitigate process gaps that prevailed in the existing processes to determine a full A&S global target operating model.
  • Excellent knowledge of client, carrier service processes, and procedures of both the UK and UAE models.
  • Major contributor towards smooth business migration of A&S International UAE accounting process to Mumbai site, where I streamlined the entire payments process, created SOPs and training documents for the carrier side, ensuring no delay in the 'Go-Live' date.
  • Awarded the 'Knowledge Excellence Award'

Transaction Processing Specialist

JP Morgan
Mumbai
05.2011 - 07.2014
  • Process: Cash operations department in Treasury and Securities Services LOB. Wire Transfer Department (Payments Processing); Same day Amendment and Cancellation Unit & CHSS (Clearing House Settlement Services)
  • Role / Responsibilities:
  • Experience and working knowledge of SWIFT, various aspects of International Payment Processing Operations, its conventions & practices.
  • Repair, Verify and modifying of electronic wire transfer instructions for US $ currency receiving from several messaging system such as SWIFT (MT 103/202/200), Fed, etc.
  • Review, research and dispose of Funds Transfer by crediting client accounts or returning funds to remitting bank.
  • Highly competent user of the internal mainframe application ‘GFP’ and web based application ‘PRPC’.
  • Seeking out for System enhancement which reduces cost to the company.
  • Worked on ‘STOPS’ queue which enables the wires to stop from going out of the bank.
  • Analyzing the reason why the payment fell into the Repair Queue and how it can be made straight through. Setting up patterns for the GFP system, so that similar kinds of payments can be auto-corrected by the system, and can go straight through the next time they fall in repair.
  • Cancelling and amending same-day wires as per the SOPs.
  • Monitoring transaction activity (queues) and controlling settlement timeframes for fund transfers (cut-off and TAT).
  • Achievements:
  • Contributed to 'Straight Through' projects for the team.
  • Major contributor toward achieving the daily target of the team, with an average of 1,200 electronic payments released on a daily basis, along with handling SDAC cases, query emails, and calls.

Education

B.Com. - Acct. & Fin.

Vivek College
Mumbai
05-2011

H.S.C. -

Vivek Vidyalaya & Junior College
Mumbai
05-2008

S.S.C. -

St. Thomas High School
Mumbai
05-2006

Skills

  • Communication and interpersonal skills
  • Do it now attitude, proactive, and persevering
  • Quick learner, team player, and self-motivated
  • Payments domain: SWIFT, SEPA, ISO 20022
  • Business requirements gathering and analysis
  • Agile and Waterfall methodologies
  • UAT planning, scripting, execution, and documentation
  • Regression testing
  • Bug / JIRA issue tracking
  • Stakeholder communication
  • Leadership and team management
  • Organizational skills

Certification

  • MS Office
  • GFP, PRPC
  • Gresham reconciliation tool, Eclipse, e-Global
  • SAP accounting and reporting software
  • JIRA DC
  • iGrafx
  • Power BI

Languages

English
First Language
Hindi
Advanced (C1)
C1
Marathi
Intermediate (B1)
B1
Punjabi
Elementary (A2)
A2

Timeline

Ops BA & UAT Tester - Ops Change (Payts & Tsry)

BNY
10.2022 - Current

Team Leader

Intellipaat Software Solutions Pvt. Ltd.
01.2020 - 09.2022

Sr. Program Advisor

Emeritus
10.2018 - 11.2019

Sr. Executive - A/R & Trade

General Mills
03.2017 - 03.2018

Senior Associate

Willis Processing Services (India) Pvt. Ltd.
09.2014 - 12.2016

Transaction Processing Specialist

JP Morgan
05.2011 - 07.2014

B.Com. - Acct. & Fin.

Vivek College

H.S.C. -

Vivek Vidyalaya & Junior College

S.S.C. -

St. Thomas High School

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Nidhi Manocha