NIDHI NAVALE
Ambernath East
Summary
Customer Service and Front Office Professional experienced in reception, passenger assistance, and visitor management. Enhanced operational efficiency and visitor satisfaction through effective administration and communication skills. Committed to delivering exceptional client interactions and support.
Overview
3
3
Languages
3
3
years of professional experience
Work History
Front Office Executive
Kotak Neptune Elements
Mumbai
01.2025 - Current
- Managed front desk operations, greeted clients, and addressed inquiries to enhance visitor experience.
- Coordinate incoming calls, visitor messages, and administrative office tasks.
- Maintained organized visitor logs and ensured the reception area was welcoming and professional.
- Coordinated end-to-end event planning, including vendor management, catering, venue setup, and on-site execution to ensure seamless events.
- Organized seating arrangements and coordinated food and beverage services for events.
- Conducted basic training for pantry, security, and support staff on workplace procedures.
Customer Service Executive (CSE)
international airport adani
Mumbai
03.2024 - 11.2026
- Managed passenger processing and guided travelers through DigiYatra biometric platform steps, enhancing efficiency.
- Coordinated with airline staff to ensure seamless baggage services, ticketing, and boarding gate compliance.
- Delivered real-time updates on flight schedules, connections, and airport layouts to improve passenger experience.
- Escorted senior, disabled, and minor passengers safely across terminal facilities.
Customer Executive
Lodha Group
- Engaged real estate clients, guiding them through business processes for enhanced understanding and service delivery.
- Documented client interactions and resolutions to support satisfaction and identify areas for improvement.
- Assisted customers with inquiries and provided accurate product information.
- Resolved customer complaints efficiently and maintained service quality standards.
- Processed customer orders and managed account information in the database.
Education
Aviation & Hospitality Course - Training
Amigo Academy of Air Hostess
HSC (12th Grade) -
SSC (10th Grade) -
Skills
- Front Desk Administration
- Customer service
- Guest Relations & Hospitality
- Event planning
- Administrative support
- Client interaction
- Customer Relations & Support
- Communication & Teamwork
- Team collaboration
- Problem Solving & Adaptability
- Training facilitation
Personal Information
- English
- Marathi
- Hindi
Languages
English
Beginner
A1
Marathi
Beginner
A1
Hindi
Beginner
A1
Timeline
Front Office Executive
Kotak Neptune Elements
01.2025 - Current
Customer Service Executive (CSE)
international airport adani
03.2024 - 11.2026
Customer Executive
Lodha Group
Aviation & Hospitality Course - Training
Amigo Academy of Air Hostess