Nidhi Nilesh Parab

Omnichanel work 50% online 50% offline as its a omnichanel company

Working online on Double Tick at Meta link platform

Attend and assist the customers at and provide

adequate product knowledge

Influencing and selling jewellery

Maintain high VM standard at store

planning route for the team member

providing training to the new staff

Addressing all customer queries

Following up with the customers

Ensure that the store is clean, safe and presentable for
customers

Retaining the existing or new customers

Maintain and monitor store inventory

Coordinating with inter departmental personnel.

• Daily Stock counting - establishing a robust daily stock counting process with the objective of ensuring accurate inventory levels and eliminating discrepancies in the process
• Inventory Management - Collaborated with cross-functional teams to investigate and resolve discrepancies promptly, communicated findings and improvements to management regularly, contributing to streamlined operations and improved accuracy in stock report, demonstrating proactive inventory management and commitment to maintaining accurate stock levels
• Follow up of orders -Managed jewelry follow-up orders with a focus on customer satisfaction and timely delivery, provided client with regular updates on order status, addressed any enquiries and concerns promptly to ensure smooth processing of orders
• Billing process - Proficient in creating accurate and timely invoices with accuracy to minimize errors in billing and financial records and ensure adherence to relevant billing regulations, standards, and company policies.
• Gold Melting process - Specialist in gold melting process in end to end processes, from weighing of customer old gold to the valuation of the gold once melted
• EOD reports - producing comprehensive EOD reports summarizing daily jewelry sales, inventory levels, and customer trends, providing actionable insights to optimize business strategies
• QC of new stock inward - ensuring the quality of all new stocks by checking the number of the stock and the hallmarks on the stock once received
• Regular Cash Tally - Utilized advance inventory management systems to conduct through stock audits, reconciling physical counts with digital records
• Stock Audit - actively involved in audit process of stocks, conducted in every 15 days, between system stocks and physical stocks

• Daily Stock counting
• Inventory Management
• Follow up of orders
• Billing process
• EOD reports
• QC of new stock inward
• Regular Cash Tally

• Greeted the customers as they arrive at the store/ counter and asked them how they would like to be assisted.
• Listened to customers requirements closely and provided them with information on available pieces and sets.
• Showed the customers their desired pieces and provided information such as setting types, stones, and cuts.
• Provided the customers with information on prices and any associated discounts or deals.
• Assisted the customers in making decisions to buy jewelry pieces or sets and suggest alternatives and complementing.
• Led customers through the buying process by boxing, wrapping and bagging their purchases.
• Provided pricing information according to weight (in cases of gold and silver jewelry) and processed cash and credit card transactions.
• Educated the customers about warranties and guarantees of sold pieces and ensure that all documentation is included with the bagged product.
• Sent out thank you notes to customers and kept them in the loop regarding new arrivals.

• Achieving daily sales target.
• Convincing customers to satisfactory level.
• Understanding customer requirements and market trends of various items.
• Maintaining daily sales of various jewelry items.
• Actively involved in sales strategic meetings with management.
• Quality assurance.
• Taking orders and follow up for completion
• Maintaining daily stock. Taking physical stock every month
• Experience in selling antique jewelry items
• Maintaining jewelry display.

• Polite, professional, confident and have decent bargaining skills
• Presentable, energetic and have ability to assist multiple customers at once.
• Achieving daily sales target.
• Convincing customers to satisfactory level.
• Understanding customer requirements and market trends of various items.
• Maintaining daily sales of various jewelry items.
• Actively involved in sales strategic meetings with management.
• Quality assurance.
• Taking orders and follow up for completion
• Maintaining daily stock. Taking physical stock every month
• Experience in selling antique jewelry items
• Maintaining jewelry display.