Nidhi Shah
Pune
Summary
Business Analyst experienced in Payments, Healthcare, Logistics, and Mortgage industries. Delivered comprehensive analyses and developed clear working artifacts, including BRD and FRD, to facilitate collaboration between business and IT teams. Focused on optimizing requirements gathering and testing processes to enhance project outcomes.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Associate Senior Business System Analyst
Global Payments Inc.
Pune
07.2022 - Current
- Acted as Business Analyst for a dedicated payment gateway Scrum team, driving requirements analysis and product delivery.
- Led implementation of 'Fingerprint service' card-based loyalty program, enhancing merchant offerings.
- Successfully handled 4 production releases, implementing release optimization practices that improved deployment coordination and delivery efficiency.
- Coordinated with 15+ business stakeholders, 7-8 Scrum teams, 20+ technical team members, and DevOps teams to ensure timely release execution and issue resolution.
- Worked on tokenization, Revenue boost and Fraud Sight initiatives to support payment security and fraud prevention capabilities.
- Documented BRDs and FRDs for a new Card based loyalty program as 'Fingerprint service'. This service offers merchants the ability to provide their own card-based loyalty program, which benefits merchants with -
- Successfully handled a new Card based loyalty program as 'Fingerprint service'
- Offer Loyalty Card programs
- Build customer profiles
- Track customer behaviour across channels
- Offer marketing campaigns based on customer behavior
- Coordinated requirements for redesign of existing codebase, modernizing project architecture.
- Developed FRDs, handoff documents, and user manuals for payment platform enhancements, ensuring clear communication and usability.
- Utilized Jira and Rally tools for sprint tracking, release management, and Agile delivery governance.
- Managed requirements for redesigning of the existing codebase project to modernized project.
IT Business Analyst
Sumasoft pvt ltd
Pune
08.2019 - 06.2022
- Project 1: Logistic Management Projects
- Communicate client's business requirements by constructing easy-to-understand dataandprocessmodels.
- Conducted few KT sessions with clients for understanding the existing systemof logisticsmanagement.
- Worked on user stories as per the KT and analyzing requirement.
- Worked with testers for test scenarios and test cases as per the user stories document created.
- On need written Gherkin scripting automation test scripts to execute in Cucumber.
- Worked on Agile(Scrum) methodology and used MS Azure Devops for Project progress tracking.
- Maintained Gantt chat view of project progress in Smart sheets
- Client Management:
- Conducted daily scrum meetings with team and weekly scrum meetings with Clients.
- Worked with clients and UX designer for mock ups designing of the application andrequirementgathering & Analysing
- Project 2 : Ckross (LMS/LOS platform)
- Responsibilities:
- Communicate client's business requirements by constructing easy-to-understand dataandprocessmodels.
- Translate stakeholder requirements into different tangible deliverables functional
- Specificationscope-wise, features list, workflow/process diagrams.
- Worked on Agile(Scrum) methodology and used JIRA for Project progress tracking.
- Conducting Daily Scrum meetings with Development team and weekly meetings withClients.
- Working as per Agile Methodology i.e two weeks Sprint designing and productionupdate.
- Analyse and developed FRD and processes.
- Develop FRDs for business requirements and processes of Ckross.
- Created user manual documents for Ckross platform for client's understandings.
- Understand concepts of Finance and LMS/LOS process.
- Developed user manual documents for Ckross platform to enhance client understanding and usability.
- Arrange and conduct weekly or monthly status meetings with stakeholders for progress of projectsprint-wise.
- Arrange and conduct weekly or monthly status meetings with stakeholders for progress of projectsprint-wise.
IT Business Analyst
Appstute Technologies
Pune
03.2017 - 08.2019
- Project 1: StatHealth (Web Application)
- Responsibilities:
- Translate stakeholder requirements into different tangible deliverables functional specifications, scope-wise features list, interpretation of medical stroke protocols, workflow/process diagrams.
- Communicate client's business requirements by constructing easy-to-understand data and process models.
- It was an existing application, identified and reconcile errors in client data to ensure accurate business requirements.
- Coordinated with the UI/UX team and partner company for application development.
- Meeting with Partner company for discussing the business requirement.
- Reviewed wireframes and coordinated changes based on stakeholder feedback.
- Performed user acceptance testing in the final project.
- Client Management:
- Working directly with product owners and stakeholders to elicit their feedback on customer satisfaction items.
- Arrange and conduct weekly or monthly status meetings with stakeholders for progress of project sprint-wise.
- Project 2 : Radionome (Web Application)
- Responsibilities:
- Translate stakeholder requirements into different tangible deliverables functional specification,features list, user cases, etc.
- Evaluated risks associated with requirement implementation, testing processes, and project communications to mitigate potential issues.
- Identified and reconciled client data errors, enhancing accuracy of business requirements.
- Drafted and maintained business requirements, aligning them with functional and technical specifications to ensure clarity.
- Facilitate weekly meetings with clients to document requirements and explore potential solutions.
- Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.
- Performed user acceptance testing in the final project.
- Client Management:
- Coordinated with UI/UX Partner Company required for application.
- Discussing wire-frames and coordinated for changes as per requirements.
- Working directly with product owners and stakeholders to elicit their feedback on customersatisfaction items.
- Arrange and conduct weekly or monthly status meetings with stakeholders for progress of project sprint-wise.
Education
MCA -
Savitribai Phule Pune University
Pune01-2016
BCS -
Dr. Babasaheb Marthwada University
Aurangabad01-2013
High School -
Deogiri College
Aurangabad, M.HSchooling -
Holy Cross English
Aurangabad, M.HSkills
- BA Skills: Agile Methodology, Requirements analysis, User Acceptance Testing, Project scope, Project management
- Management Tools/Software: JIRA, Rally, MS Azure DevOps, Trello, MS Office Suite (Word, Excel, PowerPoint, and Outlook)
- Requirements analysis
- Business process modeling
- User story creation
- Prototyping Tools
Certification
- SAFe POPM 6.0
Declaration :
I hereby declare that all the above information is true and correct to the best of my knowledge.(Nidhi AjayShah)
Timeline
Associate Senior Business System Analyst
Global Payments Inc.
07.2022 - Current
IT Business Analyst
Sumasoft pvt ltd
08.2019 - 06.2022
IT Business Analyst
Appstute Technologies
03.2017 - 08.2019
MCA -
Savitribai Phule Pune University
BCS -
Dr. Babasaheb Marthwada University
High School -
Deogiri College
Schooling -
Holy Cross English