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Nidhi Sidana
Branch operation Manager
Moga
Summary
Accomplished Branch Operations Manager with a demonstrated track record of success in bank leadership positions, planner, and problem-solver. Successful at maintaining smooth, efficient, and compliance, operations. Knowledgeable about safety and security protocols. Disciplined professional with uncompromising integrity.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Branch Operations Manager
Capital Small Finance Bank
MOGA
04.2023 - Current
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Implemented cost-saving measures to reduce overhead expenses without sacrificing quality or service levels.
- Enhanced customer experience by providing exceptional service and addressing concerns promptly.
- Increased overall 1sales, implementing targeted marketing strategies and promotional campaigns.
- Improved branch efficiency by streamlining operations and implementing new processes.
Branch Operations Manager
Kotak Mahindra Bank
Jalalabad
02.2019 - 04.2023
- Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
- Coordinated special events at branch location which resulted in increased foot traffic.
- Assessed employee performance and developed improvement plans.
- Maintained branch files for major accounts, investments and employees.
- Maintained friendly and professional customer interactions.
- Set up and supervised cash shipments.
Service Delivery Manager
IndusInd Bank
Ludhiana
06.2018 - 02.2019
- Enhanced service delivery by developing and implementing efficient processes.
- Reduced turnaround time with effective resource allocation and task prioritization.
- Interfaced effectively with key accounts, answering questions and delivering exceptional service.
- Established culture of continuous improvement, encouraging team members to share ideas for process enhancements.
- Managed over 30 customer calls per day.
Teller Authorizer
HDFC Bank
Mohali
01.2013 - 06.2018
- Adhered to strict security protocols, safeguarding sensitive client information at all times.
- Resolved complex account issues promptly, demonstrating strong problem-solving skills and attention to detail.
- Provided personalized service to clients, building strong relationships that fostered loyalty and trust.
- Assisted in training new tellers, fostering a supportive team environment.
- Identified potential fraudulent activities, protecting customers and bank from losses.
- Educated customers on use of banking website and mobile apps.
Branch Operations Officer
HDFC Life Insurance Company
Abohar
10.2008 - 12.2011
- Reduced operational costs through thorough expense analysis and implementation of cost-saving measures.
- Achieved sales targets consistently by motivating employees through goal-setting exercises as well as offering ongoing support when needed.
- Resolved escalated issues promptly, demonstrating strong problem-solving skills while maintaining professionalism at all times.
- Coached team members on best practices, enhancing their skill sets for career advancement opportunities within company.
- Reviewed new accounts for required documentation.
Education
MBA - Finance
Punjab Technical University
Jalandhar, India 01.2008 - 03.2011
Bachelor of Arts - Arts
Gopi Chand Arya Mahila College
Abohar 04.2001 - 04.2004
Skills
Employee Development
Interests
Timeline
Branch Operations Manager
Capital Small Finance Bank
04.2023 - Current
Branch Operations Manager
Kotak Mahindra Bank
02.2019 - 04.2023
Service Delivery Manager
IndusInd Bank
06.2018 - 02.2019
Teller Authorizer
HDFC Bank
01.2013 - 06.2018
Branch Operations Officer
HDFC Life Insurance Company
10.2008 - 12.2011
MBA - Finance
Punjab Technical University
01.2008 - 03.2011
Bachelor of Arts - Arts
Gopi Chand Arya Mahila College
04.2001 - 04.2004
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