Travelling, Net Surfing, Exploring to new cultures
Nidhi Sidana
Branch operation Manager
Moga
Summary
Accomplished Branch Operations Manager with a demonstrated track record of success in bank leadership positions, planner, and problem-solver. Successful at maintaining smooth, efficient, and compliance, operations. Knowledgeable about safety and security protocols. Disciplined professional with uncompromising integrity.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Branch Operations Manager
Capital Small Finance Bank
MOGA
04.2023 - Current
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Implemented cost-saving measures to reduce overhead expenses without sacrificing quality or service levels.
- Enhanced customer experience by providing exceptional service and addressing concerns promptly.
- Increased overall 1sales, implementing targeted marketing strategies and promotional campaigns.
- Improved branch efficiency by streamlining operations and implementing new processes.
Branch Operations Manager
Kotak Mahindra Bank
Jalalabad
02.2019 - 04.2023
- Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
- Coordinated special events at branch location which resulted in increased foot traffic.
- Assessed employee performance and developed improvement plans.
- Maintained branch files for major accounts, investments and employees.
- Maintained friendly and professional customer interactions.
- Set up and supervised cash shipments.
Service Delivery Manager
IndusInd Bank
Ludhiana
06.2018 - 02.2019
- Enhanced service delivery by developing and implementing efficient processes.
- Reduced turnaround time with effective resource allocation and task prioritization.
- Interfaced effectively with key accounts, answering questions and delivering exceptional service.
- Established culture of continuous improvement, encouraging team members to share ideas for process enhancements.
- Managed over 30 customer calls per day.
Teller Authorizer
HDFC Bank
Mohali
01.2013 - 06.2018
- Adhered to strict security protocols, safeguarding sensitive client information at all times.
- Resolved complex account issues promptly, demonstrating strong problem-solving skills and attention to detail.
- Provided personalized service to clients, building strong relationships that fostered loyalty and trust.
- Assisted in training new tellers, fostering a supportive team environment.
- Identified potential fraudulent activities, protecting customers and bank from losses.
- Educated customers on use of banking website and mobile apps.
Branch Operations Officer
HDFC Life Insurance Company
Abohar
10.2008 - 12.2011
- Reduced operational costs through thorough expense analysis and implementation of cost-saving measures.
- Achieved sales targets consistently by motivating employees through goal-setting exercises as well as offering ongoing support when needed.
- Resolved escalated issues promptly, demonstrating strong problem-solving skills while maintaining professionalism at all times.
- Coached team members on best practices, enhancing their skill sets for career advancement opportunities within company.
- Reviewed new accounts for required documentation.
Education
MBA - Finance
Punjab Technical University
Jalandhar, India 01.2008 - 03.2011
Bachelor of Arts - Arts
Gopi Chand Arya Mahila College
Abohar 04.2001 - 04.2004
Skills
Employee Development
Opening and closing procedures
Compliance reviews
Strategic Planning
Compliance Reporting
Process Improvement
Relationship building and management
Cash handling expertise
Operational Reports
Interests
Timeline
Branch Operations Manager
Capital Small Finance Bank
04.2023 - Current
Branch Operations Manager
Kotak Mahindra Bank
02.2019 - 04.2023
Service Delivery Manager
IndusInd Bank
06.2018 - 02.2019
Teller Authorizer
HDFC Bank
01.2013 - 06.2018
Branch Operations Officer
HDFC Life Insurance Company
10.2008 - 12.2011
MBA - Finance
Punjab Technical University
01.2008 - 03.2011
Bachelor of Arts - Arts
Gopi Chand Arya Mahila College
04.2001 - 04.2004